Dynamic NDIS service delivery role combining coordination, administration and participant-focused support.

Your New Company Hays Recruitment Townsville is proud to partner with a well-established and growing NDIS provider dedicated to delivering high-quality, participant-centred services. Due to continued growth, an opportunity has become available for an experienced NDIS professional to join their Service Delivery team in Townsville.

Your New Role In this role, you will provide vital support to the Service Delivery team to ensure quality outcomes for NDIS participants. You will utilise your NDIS knowledge, organisational skills and ability to manage competing priorities in a busy and rewarding environment.

Key responsibilities include:

Supporting day-to-day service delivery operations

Assisting with scheduling, rostering and appointment coordination

Maintaining accurate participant records, documentation and data entry

Troubleshooting operational challenges with a proactive, solutions-focused approach

Assisting with internal and external meetings as required

Supporting the NDIS Manager with daily operational activities

Communicating effectively with participants, families, staff and stakeholders

Contributing to the smooth delivery of participant services and supports

Participating in a rotating on-call roster following a successful onboarding period





What You'll Need to Succeed To be successful in this position, you will have:

Demonstrated experience within the NDIS sector

Experience as a Senior Support Worker, Team Leader, Service Coordinator, Rostering Coordinator or similar role; alternatively, administration experience within the disability, community services or healthcare sectors

Sound knowledge of NDIS processes and participant supports

Strong organisational and multitasking abilities

Excellent computer skills, including experience with rostering, scheduling and administration systems

Strong written and verbal communication skills

Ability to work effectively in a fast-paced setting while maintaining attention to detail

Current Driver Licence

Current Blue Card and NDIS Worker Screening Clearance (Yellow Card)

Current National Police Check, or willingness to obtain

What You'll Get in Return

Permanent full-time position

Monday to Friday work schedule (8:30am - 4:30pm)

Supportive and collaborative team culture

Ongoing training and professional development opportunities

Exposure to a diverse and rewarding role within service delivery

Opportunity to develop your career within a growing organisation

Meaningful work that positively impacts the lives of NDIS participants

📌 Ndis Service Delivery Assistant (Townsville City)
🏢 Stacey Fear
📍 Townsville City