Ready to lead in one of Australia's most iconic retail destinations? Join Myer Chadstone and play a pivotal role in creating exceptional customer experiences while leading large, high-performing teams in a fast-paced and dynamic retail environment.

This is an exciting opportunity for an experienced retail leader who thrives on developing people, driving performance and creating a culture where customers and team members feel valued every day.

As a

Customer Service Manager

at Myer Chadstone, you'll lead from the front, inspiring teams across multiple departments to deliver outstanding service, strong commercial outcomes and memorable customer experiences. You will influence store culture, develop future leaders and drive operational excellence in one of our highest-profile stores.

Whether you're coaching team members, identifying opportunities to improve performance or engaging with customers on the floor, you'll be at the heart of what makes Myer special.

About The Role:

Lead large, multi-skilled teams to deliver exceptional customer experiences and strong financial performance

Coach, mentor and develop team members to unlock their potential and build future retail leaders

Create a high-performance culture where accountability, recognition and collaboration thrive

Drive productivity through effective workforce planning, operational excellence and transparent prioritisation

Spend quality time on the shop floor connecting with customers,



identifying opportunities and leading by example

Partner with the leadership team to execute store strategies and chieve key business goals

About You:

Proven leadership experience in retail, ideally department stores or other cusotmer-focused environments

Passion for creating engaging customer experiences and building high-performing teams

Strong people leadership skills with a 'hands-on', collaborative approach and a track record of growing talent

Commercially minded with experience driving sales, productivity and operational outcomes

Confident communicator who can lead through change and inspire others

Resilient, ada;table and energised by working in a fast-paced environment

Why Myer?

Lead within Australia's most recognised department store brand

Career development, leadership programs and succession opportunities across our national network

Generous team member discounts and exclusive partner offers

Supportive leadership team focussed on your growth and success

Access to volunteer, parental and lifestyle leave

Recognition programs celebrating outstanding achievements and contributions

Our leadership teams work across a fortnightly rotating roster designed to support key trading periods, including weekends and peak retail events such as Black Friday and Christmas-New Year season.

Lead customer experience at one of Australia's busiest and most exciting retail destinations.

📌 Customer Service Manager (Melbourne)
🏢 Myer
📍 Melbourne