The Northwest Center @ Amazon team operates in a fast-paced and demanding corporate environment where we provide professional 5-star customer service across several program divisions. The Senior Receptionist is Amazon’s face and voice to its clients and their guests when they come to campus. A Senior Receptionist will be a resource for our frontline receptionists. Using their years of professional experience and knowledge they will help resolve any escalations, be the example of pro-active engagement and maintain the high quality of service we look to provide our guests. In this role, they will assist with a variety of administrative activities and tasks including greeting and checking in guests, distributing badges, providing resources to callers, and assisting with projects and audits. Our ideal applicant, is a solution orientated individual who seeks to provide a memorable customer centric experience through each interaction and has an establish career of success supporting dynamic teams. This is a wonderful opportunity to join a growing team that is a part of a mission that benefits our communities. If you have a passion for this type of work, we look forward to meeting you

Location: Redmond (must be flexible to in Bellevue and Kirkland)

Schedule: Monday through Friday, 7:20AM – 3:50PM and 9:35AM - 6:05PM (must have open availability to work both shifts as scheduled)

Wage: Starting Wage: $25.24 per hour

What we can offer:

Comprehensive Medical, Dental, Vision, Disability, and Life Insurance, effective the month after 30 days of employment

17 Accrued Paid Time Off Days Annually

Additional 10 Annual Floating Holidays, Parental Leave, and Paid Compassion Leave

Retirement 401(K) with a company match





Company-Provided Orca Pass – Unlimited use

Employment Assistance Program (EAP) via Spring Health

Mental Wellness Program including six free therapy sessions per year

Opportunity for career development with our NWC Mentorship Match program

Wellness Reimbursement Program - $25/month

Student Loan Contribution Program - $50/month

Pet Insurance Discount Program

Check out the entire list of benefits Northwest Center has to offer:

Key responsibilities

Be attentive and provide exceptional, professional customer service to Amazonians, clients, contractors, and visitors by phone, email or in person

Act as the point of reference for guests & Amazon employees who need assistance or information and help resolve any escalations

Will be responsible for overall operation of the front desk and front office activities including, but not limited the opening and/or closing of service locations

Partner with Receptionist on multi-person desks

Manage inventory at desks and communicate needs to Lead Receptionist.

Responsible for building knowledge, and understanding current and future scheduled events/maintenance/and service provider locations

Follow proper procedures to hang and maintain customer posters in all buildings ensuring a presentable environment at all times





Support Banana Stand and Special Events as needed

Provide coverage across multiple buildings, adapting to both fast-paced and quieter environments as needed.

Requirements

Experience operating a front desk setting

Positive, upbeat attitude and Excellent in-person customer service skills

Must be reliable and punctual with excellent organizational skills

Must have demonstrated ability to juggle multiple priorities

Ability to maintain composure and good judgment in fast-paced, high-stress environments.

Attention to detail and accuracy

Must be able to potentially lift or carry items up to 50 pounds

Requires travel to several Amazon buildings so the ability to walk consistently within a 1.5 radius is required

The position requires standing and mobility around the campus for long periods of time up to the entire length of the shift

Ability to work independently and out of line of sight from other team members for all or part of shift

Ability to work a flexible schedule to meet the needs of the business, including occasionally arriving early, staying late on a moment’s notice and occasional evening

This is a dog friendly environment with over 1000 dogs on campus. Individuals with dog allergies or those who do not particularly care for dogs may not be the best fit

High School Diploma

About Northwest Center Northwest Center (NWC) is an ambitious, dynamic, and driven social enterprise organization that operates successful businesses to drive societal change. We are focused on our collective North—a world where all children have equitable access to education, and the employment rate for people with disabilities is t

📌 Senior Receptionist Redmond
🏢 Northwest Center
📍 Redmond