Randstad Sourceright is proud to be partnering with and working alongside a leading FMCG company headquartered in Docklands, Melbourne. This company has multiple manufacturing sites across Australia alongside many well known household brands/products. Reporting to the Collections Manager, this is a hands-on finance role responsible for processing customer pricing and logistics claims, maintaining internal controls, and delivering customer and stakeholder support across the claims cycle. Role:
Claims Officer Location:
Docklands - hybrid (2 days in the office) Job Type:
Contract - 6 Months (potential to extend) Start Date:
ASAP Rate:
$40 per hour + super (depending on experience) Responsibilities: Claims Management & Data Entry:
Accurately enter high volumes of claims into the database alongside investigation, ensuring strict alignment with internal controls. Financial Processing & Reporting:
Creating credit notes and invoices, whilst actioning sundry debit and credit requests. Collate data and generate ad-hoc financial and claims reports. Claims Inbox Management:
Timely response of claims enquiries. Stakeholder Management:
Primary point of contact for internal and external stakeholders, delivering guidance, support, and continuous communication throughout the full claims lifecycle. Continuous Improvement:
Actively evaluate current claims workflows to recommend and participate in process improvement/process gap initiatives. Experience: Finance & Accounting:
Background in accounting support roles, such as Accounts Payable or Accounts Receivable, with a solid understanding of financial processes. Systems Expertise:
Hands-on experience navigating and operating ERP systems - SAP experience is preferred. Data Entry:
Ability to accurately process and review volumes of data. Communication & Stakeholder Management:
Interpersonal and written communication skills to manage complex emails from customers alongside internal stakeholder liaison. Please apply below and we will be in touch At Randstad Sourceright we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background. Unlock job insights
Hirer responsiveness Salary match Number of applicants Your application will include the following questions: Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a Claims Officer? How many years experience in Financial Accounting do you have? What's your expected hourly rate? To help quick track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.