About the RoleReporting directly to the General Manager, you will act as the primary commercial interface between the customer and operational teams, ensuring service excellence, financial performance and strategic account growth.This is a high-profile role requiring someone who can confidently navigate complex stakeholder relationships, lead difficult commercial conversations, influence senior decision-makers and drive operational outcomes through collaboration.You'll work closely with site leadership, transport, inventory, finance and continuous improvement teams to ensure customer expectations are consistently exceeded while maintaining strong commercial performance.Key Responsibilities

Lead the commercial and operational success of a key national warehousing and distribution account

Lead all customer-facing commercial engagement, governance and strategic planning activities

Drive service excellence and customer satisfaction across warehousing and supply chain operations

Manage customer reviews, business planning sessions and executive stakeholder meetings

Monitor and report on financial performance, contractual obligations and operational KPIs

Lead commercial negotiations, pricing discussions, cost recovery initiatives and contract performance reviews

Partner with operational leadership to align commercial objectives with service delivery outcomes

Identify opportunities for continuous improvement, automation optimisation and operational efficiencies

Support business planning, forecasting, budgeting and P&L; performance

Act as the escalation point for complex service, operational and commercial issues

About the RoleReporting directly to the General Manager,



you will act as the primary commercial interface between the customer and operational teams, ensuring service excellence, financial performance and strategic account growth.This is a high-profile role requiring someone who can confidently navigate complex stakeholder relationships, lead difficult commercial conversations, influence senior decision-makers and drive operational outcomes through collaboration.You'll work closely with site leadership, transport, inventory, finance and continuous improvement teams to ensure customer expectations are consistently exceeded while maintaining strong commercial performance.Key Responsibilities

Lead the commercial and operational success of a key national warehousing and distribution account

Lead all customer-facing commercial engagement, governance and strategic planning activities

Drive service excellence and customer satisfaction across warehousing and supply chain operations

Manage customer reviews, business planning sessions and executive stakeholder meetings

Monitor and report on financial performance, contractual obligations and operational KPIs

Lead commercial negotiations, pricing discussions, cost recovery initiatives and contract performance reviews

Partner with operational leadership to align commercial objectives with service delivery outcomes





Identify opportunities for continuous improvement, automation optimisation and operational efficiencies

Support business planning, forecasting, budgeting and P&L; performance

Act as the escalation point for complex service, operational and commercial issues

Lead a flagship beverage logistics operation from day one.Shape a new automated distribution centre from the ground up.

We're specifically seeking candidates who have come from an operational logistics background.

You may currently be a:

Site Operations Manager

Distribution Centre Manager

Warehouse Manager

Senior Operations Manager

Inventory Manager

Contract Manager

Customer Operations Manager

Most importantly, you will have experience managing large-scale logistics operations before moving into a commercially focused customer or account management position.Essential Experience

Strong 3PL logistics experience

Beverage supply chain experience highly desirable

FMCG, food, grocery or packaging experience also considered

Warehouse and distribution operations leadership experience

Experience managing large customer contracts within a 3PL environment

Robust financial acumen with P&L; ownership

Experience working within high-volume distribution environments

Proven ability to manage demanding, high-expectation customers

Strong stakeholder engagement skills from operational through to executive level

Experience leading continuous improvement and operational performance initiatives

Our client is a global leader in contract logistics and supply chain solutions, operating large-scale warehousing, transport and distribution networks across mul

📌 Operations Manager (Melbourne)
🏢 Michael Page
📍 Melbourne