Telstra Retail: Customer Service & Sales Consultant (Expression of Interest) Job Summary As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience. Job Description
Ready to Make a Difference? Join Our Iconic Team at Telstra At Telstra, we’re more than just a leading telecommunications company—we’re where passion meets purpose. As a Retail Customer Service & Sales Consultant, you’ll have the chance to work for an
iconic Aussie brand
that’s been connecting Australians for generations. You won’t just be a friendly face in-store—you’ll be the trusted expert who helps customers find tech solutions that enhance their lives. This is your chance to make a meaningful impact by bringing our purpose to life: to build a connected future so everyone can thrive. Opportunities available across these locations: FRANKSTON KARINGAL HASTINGS MORNINGTON ROSEBUD WhatYou’llBe Doing: Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one. Be the Go-To Tech Expert: Stayup-to-datewith the latest gadgets and services, offering informed guidance and solutions. Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected. Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals. Salary and Benefits: Generous Discounts: Enjoy
30% off Telstra services
and exclusive offers with over
240 brands and partners . Leave Options: Take advantage of
16 weeks of paid parental leave , the
Telstra Extra Day Off ,
gender affirmation leave ,
Cultural Leave ,
Blood Donor Leave , and the ability to purchase up to
4 weeks of additional leave . Training & Career Growth Opportunities: Access over
17,000 learning programs
with LinkedInLearning, and develop your career with our
Future Ready program
designed to build on your skills and prepare you for your next step. Flexibility: We offer flexible working hours and a supportive approach to parental leave—
do it your way Recognition & Rewards: Benefit from
monthly performance rewards
and a range of recognition programs to celebrate your success. Inclusive Culture: Join a diverse and inclusive team where everyone’s unique perspective is valued and respected. Is itYouWe’reLooking For? Great Communication Skills: You’re a natural at connecting with people and making their day better. Solution-Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer. Sales Drive: You’re motivated to achieve (and exceed) sales targets and KPIs. Passion for Learning: You’re eager to grow and develop your skills in a dynamic environment. Resilience and Positivity: You have a can-do attitude, even when things get busy. Customer-Facing Experience: Previous experience is a plus but not required—bring your enthusiasm and we’ll teach you the rest Join Us at Telstra Retail: When you become part of the Telstra team,you’rejoining a brand that celebrates diversity and inclusion. We welcome applications from people of all backgrounds, abilities, and experiences, and we strive to create a workplace where everyone is respected, valued, and can thrive. Wecan’twait to see whatyou’llbring to our team