DWF Claims Management Australia is looking for a dedicated Senior Account Manager in our Property Claims team. This role will be based in Melbourne or Sydney CBD on a full-time basis.

As a Senior Account Manager for Insurer Clients, you will be responsible for ownership and management of a portfolio of Complex Property claims. The role includes liaising with relevant stakeholders, understanding complex insurance placements, assessing policy coverage and financial exposure and making recommendations for the future strategy of each claim, with the aim of achieving superior results for our Clients.

Why join us? DWF Claims Management Australia is looking for a dedicated Senior Account Manager in our Property Claims team. This role will be based in Melbourne or Sydney CBD on a full time basis.

As a Senior Account Manager for Insurer Clients, you will be responsible for ownership and management of a portfolio of Complex Property claims. The role includes liaising with relevant stakeholders, understanding complex insurance placements, assessing policy coverage and financial exposure and making recommendations for the future strategy of each claim, with the aim of achieving superior results for our Clients.

Responsibilities

Manage a portfolio of complex property claims from lodgement through to resolution, ensuring compliance with client SLAs and internal authority levels.

Conduct coverage assessments, liability reviews, reserve management, and recovery evaluations to support effective claims outcomes.

Develop and implement claim strategies, engaging Loss Adjusters, investigators, and external service providers as required.

Maintain accurate claim files,



undertake regular file reviews, and complete all associated claims administration activities.

Oversee client trust accounts, including payment of invoices, settlement processing, and monitoring of loss fund balances.

Build and maintain strong relationships with insurers, brokers, insureds, legal representatives, and other stakeholders through regular communication and effective stakeholder management.

Utilise claims management systems and Microsoft Office applications to ensure accurate reporting, documentation, and adherence to company procedures.

Contribute to business performance through effective claim management, client retention, business development initiatives, and collaboration with team members.

What will help you succeed in this role?

Accuracy

Attention to detail and quality

Time management and demonstrated ability to prioritise and multi- task

Effective Negotiation and advocacy ability

Strong verbal and written communication

Computer skills – Usage of internal systems

Drafting documents, letter writing and typing ability

Sound telephone manner

Solid analytical skills

Relationship building

Commercial nous

Presentation skills

Dispute resolution ability

Technical Skills

Broad understanding of the ISR, Business Pack Policies





Broad understanding of Open Market and complex policy placement

Broad understanding of Reinsurance (not essential)

Broad understanding of the insurance industry

Understanding of the Insurance Contracts Act

Understanding of the Insurance Code of Practice and Privacy Legislation

Understanding the role of brokers and other industry stakeholders

Interpretation of policy/clauses/exclusions

Solid understanding of the client structure, fee structure and invoice process

Ability to assess quantum and reserve effectively

Ability to identify conflicts of interest

Understanding of Lloyds of London key processes

What we offer

Competitive remuneration

Career progression opportunities

Flexible hybrid working with minimum of 1 – 2 days in the office each week

Up to 26 weeks of paid parental leave

2 volunteer days off a year

Birthday leave

About us DWF is a leading global provider of integrated legal and business services. Our approach delivers efficiency, price certainty and transparency for our clients across the world without compromising on quality or service. Our purpose is to deliver positive outcomes with our colleagues, clients and communities and we foster a culture that places our colleagues at the centre of all that we do. We champion an environment where everyone is encouraged to be their authentic selves, fostering a culture that supports and celebrates the unique contributions and aspirations of all our colleagues. DWF operates with 35 offices globally, with offices in Australia based in Brisbane, Gold Coast, Sydney, and Melbourne.

📌 Senior Account Manager (Melbourne)
🏢 DWF Group
📍 Melbourne