Join the leading residential home builder in NSW

Discounts on gym memberships (Fitness Passport), vehicles, appliances and more

Discount on building a home with any of our building brands

We are the MJH Group (incorporating the iconic McDonald Jones Homes and MOJO Homes brands). We are in the business of delivering an unbeatable customer experience from beginning to end. From architecturally designed new homes to finance options, from multi‑residential projects to investment properties, the MJH Group has grown and evolved to offer a range of building services which cater to diverse needs, goals and budgets. We set the benchmark in new home building while ensuring that our people, both customers and employees, are at the centre of everything we do along the way.

We are proud to belong to the NEX Building Group, a diverse and expanding organisation with over 1300 passionate employees whose purpose is to build beautiful homes for Australians. Established in 1987 and continuing to evolve both organically and through acquisition, we are well positioned for growth and committed to achieving our vision of being Australia’s leading home builder. Building new homes and better futures for Australians is a true honour and so rewarding. Here are some other rewards and benefits we offer our employees.

Our perks and benefits

Discount on building a home with any of our building brands (after qualifying period)

Income protection insurance – 100% funded by NEX. Covers up to 2 years at 75% of base salary in case of illness or injury

Purchased leave – opportunity to apply for up to 2 weeks extra leave each year





Paid Parental leave – 12 weeks for the primary carer and 4 weeks for secondary carer (we’re proud to be industry leading with this benefit)

Employee discounts on gym memberships (Fitness Passport), motor vehicles (Mitsubishi), home appliances, energy, health insurance and more

AIA Vitality health and wellbeing program

A genuine focus on diversity and inclusion (we’re proud of our Women in Construction Program and annual Building Inclusivity Awards)

Employee assistance program to support your mental, financial and physical wellbeing

A huge catalogue of online learning and ongoing professional development programs

NAWIC and HIA corporate membership

Attractive remuneration

And so much more

About the chance This role acts as the primary contact for customers throughout their build journey, providing guidance, reassurance, and timely updates. More specifically, you will:

Act as the primary customer contact, ensuring clear communication and a positive experience

Help coordinate projects from pre‑construction through to completion

Support customers with guidance, solutions, and reassurance throughout the build journey

Collaborate with internal teams (Drafting, Estimating, MyChoice, Construction) to resolve issues and keep projects on track

Escalate complex or high‑risk matters to leadership when required

Provide contract support, including resolving discrepancies and managing variations





Review documentation to ensure accuracy, compliance, and clarity before distribution

Coordinate final inspections and occupation certificates while contributing to team updates and continuous improvement

About you You will share a passion for our purpose to be Australia’s number one residential builder and be aligned to our core values. In addition, you will demonstrate:

Previous experience in a customer service role and a commitment to providing unbeatable customer experiences

Well organised with the ability to manage multiple tasks and priorities

High attention to detail when handling documents and information

Knowledge of councils and residential construction industry – highly desirable

Ability to read plans, contracts and basic estimating – highly desirable

Intermediate use of Microsoft Office Suite (Outlook, Word, PowerPoint, Excel)

Strong communication skills with confidence speaking to customers and team members

The appointment of successful applicants will be subject to satisfactory employment screening and depending on the inherent requirements of the role, may involve the completion of a National Police Check and pre‑employment medical.

Customer Service Processing Financial Documents – Remote Job Type: Casual/Part time initially moving towards full time hours sometime later January to February 2024. Full training is provided. Immediate start required.

Hourly rate: $29.40 including loading

Ability to work from home. Must have 2 computer monitors, very valuable cable or NBN Internet, headset and webcam

Shifts are scheduled between 8.30am – 5pm

What you will do

Handle in

📌 Customer Service (Brisbane)
🏢 Virtual Coworker
📍 Brisbane