Telstra Retail: Customer Service & Sales Consultant (Expression of Interest) Employment Type: Permanent

Closing Date: 30 Oct 59pm

Job Summary: As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.

Ready to Make a Difference? Join Our Iconic Team at Telstra At Telstra,we’remore than just a leading telecommunications company—we’rewhere passion meets purpose. As a Retail Customer Service & Sales Consultant,you’llhave the opportunity to work for an iconic Aussie brand

that’sbeen connecting Australians for generations. Youwon’tjust be a friendly face in-store—you’llbe the trusted expert who helps customers find tech solutions that enhance their lives. This is your chance to make a meaningful impact by bringing our purpose to life: to build a connected future so everyone can thrive.

What You’ll Be Doing: Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one. Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions. Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected. Collaborate and Contribute:



Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.

Salary and Benefits: Generous Discounts: Enjoy 30% off Telstra services

and exclusive offers with over 240 brands and partners

. Leave Options: Take advantage of 16 weeksof paid parental leave

, the Telstra Extra Day Off

, gender affirmation leave

, Cultural Leave

, Blood Donor Leave

, and the ability topurchaseup to 4 weeks ofadditionalleave

. Training & Career Growth Opportunities: Access over

17,000 learning programs

through LinkedIn Learning and take advantage of a range of development opportunities designed to build your skills and support your career growth, helping you prepare for your next step. Flexibility: We offer versatile working hours and a supportive approach to parental leave— do it your way Recognition & Rewards: Benefit from monthly performance rewards

and a range of recognition programs to celebrate your success. Inclusive Culture: Join a diverse and inclusive team where everyone’s unique perspective is valued and respected.

Is It You We’re Looking For? Great Communication Skills: You’rea naturalat connecting with people and making their day better. Solution-Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer. Sales Drive: You’remotivated to achieve (and exceed) sales targets and KPIs. Passion for Learning: You’reeager to grow and develop your skills in a dynamic environment. Resilience and Positivity: You have a can-do attitude, even when things get busy. Customer-Facing Experience: Previousexperience is a plus but notrequired—bring yourenthusiasmandwe’llteach you the rest

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