Join Centorrino Technologies: Innovate, Grow, and Thrive with Us At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2025 and Top 5 Inspiring Workplaces for 2026, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Service Desk Engineer to join our Transitions team in Australia.

As an IT Service Desk Engineer, you will be responsible for providing level 2 support across hardware, software, network, Microsoft 365 environments and act as a technical escalation point for Service Desk Analysts.

What you’ll do:

Provide escalation support and act as a key technical escalation point for the Service Desk

Take a lead role in investigating major incidents ensuring timely communication and escalation where needed

Triage tickets and elevate to specialised teams when necessary

Monitor and action alerts from monitoring and management systems

Creating, updating, and maintaining relevant client documentation in line with best practice standards and mentoring junior team members.

Communicate effectively with end users, providing clear updates and managing expectations





Create documentation and updating internal knowledge base.

Developing robust rapport with the end user during each engagement via email and phone while ensuring a timely resolution on their incident or request.

What you’ll bring:

Strong knowledge of Windows 10/11, macOS, and Microsoft 365 applications

Experience administering Microsoft 365, Exchange Online, Teams, and SharePoint

Excellent communication skills, both verbal and written, with the ability to explain technical issues in simple terms

Strong understanding of networking fundamentals including DNS, DHCP, TCP/IP, Wi-Fi, and VPN troubleshooting

Strong knowledge of Active Directory and Entra ID (Azure AD) user and group management

Understanding of various hypervisors (Vsphere / Vmware / HyperV)

Strong customer service orientation and ability to work well under pressure

Excellent problem-solving skills and efficiency

Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Understanding of ITIL principles and incident management processes

Desirable:

Prior experience with ConnectWise

Prior experience with PowerShell scripting

📌 Service Desk Engineer (Sydney)
🏢 Centorrino-Technologies-1
📍 Sydney