BASE24-eps Production Support Lead 12+ years’ Payments experience | 10+ years’ BASE24-eps | Banking & Financial Services

We are looking for an experienced

BASE24-eps Production Support Lead

to lead a technical production support team within a large Australian banking environment. This is a

hands-on leadership role

requiring deep BASE24-eps expertise combined with strong experience managing business-critical payment platforms in production.

You will be responsible for the stability, performance and ongoing development of the BASE24-eps workplace, while leading the team responsible for day-to-day production support. The environment supports high-volume card and electronic payment processing, so you will need a strong understanding of the

end-to-end payment transaction lifecycle

and the ability to troubleshoot complex production issues.

What you'll be doing

Lead and manage the

BASE24-eps production support team

Remain technically hands-on with

BASE24-eps development, configuration and customisation

Monitor system health and ensure the availability and performance of the payments platform

Support

ATM, POS, e-commerce, payment gateway and EFT transaction processing

Configure and support

authorisation, routing, switching, settlement and reconciliation

Develop and maintain BASE24-eps payment workflows, scripts, interfaces and APIs

Support integrations with

Visa, Mastercard, domestic payment networks and core/host banking systems

Manage production incidents and problems, including

root cause analysis (RCA)

Manage and report against production support measures including

SLAs, response times and resolution times

Support

24x7 production operations , including critical incidents and escalations

Manage and support

releases, deployments, upgrades and migrations

Support

DR, failover and high-availability

requirements

Undertake performance tuning and capacity planning for high-volume transaction processing





Implement payment enhancements including

EMV and contactless

Support payment scheme, regulatory and compliance changes and mandates

Participate in code reviews, testing and production releases

Work closely with development, architecture, infrastructure, QA and business teams

Maintain technical documentation, operational procedures and support guides

What we're looking for

12+ years' experience within payments/banking technology

At least

10 years' hands-on BASE24-eps experience

Strong BASE24-eps

development and production support

experience

Previous experience

leading an engineering or production support team

Strong knowledge of

payment switching and transaction processing

Experience across

ATM and POS acquiring, card payments and EFT

Strong understanding of

authorisation, routing, settlement and reconciliation

Experience supporting

high-volume, business-critical payment platforms

Strong understanding of the

end-to-end card transaction lifecycle

Experience with

Incident, Problem and Change Management

Understanding of production support measures including

SLAs, response and resolution times

Experience with

high availability, disaster recovery, performance and capacity management

Strong troubleshooting and analytical skills

Excellent communication skills and the ability to work directly with technical teams, business stakeholders and clients

The person we're looking for This isn't a pure management position. We need someone who can

lead the BASE24-eps support team while still getting hands-on technically

when required.

You will understand what it takes to operate a

high-volume payments platform in a banking production environment

and be equally comfortable dealing with a critical production incident, investigating a transaction failure, reviewing a technical change or leading the team through a release.

If you have deep BASE24-eps experience and have led the production support of business-­critical payment platforms, we'd like to hear from you.

📌 B-eps Production Support Lead (Melbourne)
🏢 Oss Group
📍 Melbourne