Chandler Macleod is currently seeking motivated and resilient Service Officers/ Contact Center Officers to join our client’s team in a meaningful role where your work creates real impact for the community inPerth. This is an office-based role.

About the Role: As a Service Officer, you will be the first point of contact for customers, delivering high‑quality service while managing sensitive, complex or emotionally charged enquiries. Success in this role requires empathy, sound judgement, and the ability to thrive in a fast‑paced, evolving environment.

Key Skills & Experience

Exceptional attention to detail, with strong written and verbal communication skills

Ability to problem‑solve and make sound, evidence‑based decisions

Resilience, adaptability, and effective self‑management in high‑volume environments

Demonstrated empathy and capability in managing sensitive, escalated or complex conversations

Strong research, analysis, and decision‑making skills supported by subject matter knowledge

Experience applying legislation, policies and procedures in a professional setting

Ability to manage complex calls and adapt quickly to change

Experience working with Aboriginal and Torres Strait Islander peoples, communities or service providers, demonstrating cultural competency and an understanding of historical and contemporary issues

Desirable Qualifications & Experience

Previous experience in customer service or administrative roles

Background in mental health, physical health, emotional wellbeing, aged care or community care (in an administrative capacity)





Experience in roles involving phone-based customer contact (call centre or equivalent), including both inbound and outbound calls

Our Ideal Candidate Someone who:

Communicates with confidence and clarity, both verbally and in writing

Understands and applies trauma‑informed principles to deliver high-quality support

Can effectively interpret and apply legislation, policy and information management guidelines

Demonstrates accuracy and attention to detail in processing and recording information

Thrives in a complex, high‑workload workplace with changing priorities

Applies critical thinking and maintains a solution‑focused approach to problem‑solving

Highly Regarded:

Experience working within a government, regulatory or service delivery environment.

Experience engaging with Aboriginal and Torres Strait Islander peoples, communities and service providers.

Understanding of cultural competency and contemporary issues affecting Aboriginal and Torres Strait Islander peoples.

Eligibility:

Be an Australian Citizen.

Be able to obtain and maintain any required security clearances.

Declare any actual, perceived or potential conflicts of interest throughout the recruitment and employment process.

At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.

You can read more about our commitment to diversity and inclusion at diversity-and-inclusion.

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