Troocoo Government are currently seeking multipleenthusiastic and reliable Customer Contact Officers to join the team within a large Local Government client These are initial 12-month casual contract positions, based in Caloundra (with occasional travel to Nambour and Maroochydore) and paying $38.05 per hour + super.
The Roles As a Customer Contact Officer, you will be responsible for delivering a high-quality customer experience across phone, email and face-to-face interactions.
Key responsibilities include:
Answering incoming calls
Returning call-back requests
Processing emails and online enquiries
Performing reception and counter duties (as required)
Providing accurate information and support to customers
All interactions are centred around delivering skilled, efficient and customer-focused service.
Location, Hours & Rostering Work Location:
Primary location: Caloundra Call Centre
Occasional reception shifts at Nambour and Maroochydore, as required
Operating Hours:
Standard hours: Monday to Friday, 8:30am – 5:00pm
Peak period hours: 7:30am – 6:00pm
Roster & Availability:
Shifts range from 4–8 hours per day, depending on operational needs
Up to 38 hours per week may be offered during peak periods
Approximately 20–30 hours per week outside of peak periods
Rotating roster (released two weeks in advance)
1 Saturday in every 4 (7:15am – 4:00pm)
Peak Periods:
January to mid-March
July to October
Availability during school holiday periods is essential to support operational coverage.
About You
Strong verbal and written communication skills
A customer-first mindset
Reliability and flexibility across rostered hours
Confidence managing high call volumes
Professional presentation and interpersonal skills
The ability to work both independently and within a team
Previous call centre, customer service, or reception experience will be
highly regarded.
Please note: If successfully shortlisted you must be available to attend a group interview onsite between 30 October to 5 November.