Qantas Airways is seeking a Portfolio Manager, Case Management (ER Manager) in Sydney to lead a team of four Manager Case Managers across Jetstar, Flight Operations, Engineering, QantasLink and Airports. You will act as expert advisor and escalation point for complex investigations, ensuring high-quality outcomes before matters progress. You will shape the team's operating model as technology evolves, support AI-enabled workflows, and develop solid relationships with stakeholders while managing
📌 ER Case Management Portfolio Lead (Sydney)
🏢 Qantas Airways
📍 Sydney
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