WorkForce Software, an ADP company, is hiring an

Senior Technical Consultant (Implementation)

Responsibilities: Obtain and maintain certification in WFS Product Suite applications required to perform the role

Participate in facilitation of client workshops either onsite or remotely demonstrating understanding in best practices during the implementation of Workforce Management Software

Creating and maintaining the Solution Design, use cases and process diagrams.

Understand the customer needs in the development of strategic plans

Continue to Learn WFS product configuration requirements (i.e., naming conventions, importing templates, database structure, customizations, proper sequencing)

Responsible for configuring WFS Suite according to customer business requirements using JavaScript, HTML, SQL or other scripting tools.

Write complex formulas that leverage mathematical and/or programming skills

Perform unit and system testing of configured application to ensure test cases pass as described by customer requirements

Identify and escape out of scope requirements to key stakeholders

Support the confirmation and refinement of customer business requirements with key stakeholders

Able to demonstrate key features of the solution to the customer and other key stakeholders

Can estimate work effort and communicate with key stakeholders on the project

Understand project scope and implementation approach for assigned projects

Handle complex implementation issues including administrative and configuration challenges with minimal assistance

Communicate roadblocks and seek out guidance in a timely manner

Deliver projects and tasks on time and within budget by effectively managing workload





Attend and participate in team meetings. Provide project status updates to key stakeholders both internally and externally

Partner with internal teams during project phases to ensure successful customer implementation

Lead and Collaborate with the WFS team to ensure thorough testing of the customers’ requirements

Lead roll-out and go-live activities, including data migration and system setup

Follow established processes and best practices to continuously improve skills

Become familiar with aspects of labor laws as it pertains to time and attendance rules, scheduling and leaves of absences.

Proactively participate in training courses and engage in self-directed learning to acquire the skills and knowledge necessary to achieve success and contribute to the team's objectives

Troubleshoot issues and escape problems to appropriate team members

Investigate issues reported during customer testing phases, including tracking and reporting defects

Maintain accurate and timely records of billable and non-billable hours to ensure project profitability and meet utilization targets

Ensure adherence to WorkForce Software's established documentation standards and methodologies

Identify opportunities to improve our product offerings based on customer feedback.





Manage Customer expectations with relevant communication during key phases of the project life cycle

Mentor and develop team members. Participate in internal initiatives, including rollout strategy and processes for efficiency and improvement.

Responsible for meeting deadlines and communicating to appropriate team members any delays

Become a subject matter expert in more than one WorkForce Software Product, in addition to Time and Attendance

Ability to work independently and run multiple concurrent assignments on client facing engagementst.

Lead meetings, communicate and document action items to appropriate team members

Ability to pull team together and drive results without being directed

Manage expectations, demonstrating thought leadership and the ability to influence at all levels of the organization

Ensure quality, by overseeing accuracy, completeness, and compliance of project deliverables

Support pre-sales activities such as proposals and scope of work, including discovery with prospects and writing of SOWs

Guide and direct the project team to ensure successful delivery of the projects

Ability to take ownership of customer engagement through all phases

Requirements 4-6 Years experience in software implementation and configuration

Minimum 3-5 years’ experience with programming language, preferably JavaScript and SQL

Demonstrated knowledge of SQL, JavaScript or other scripting tools

Experience in implementing or training on a packaged software system or highly complex internally developed application

Experience developing Solution Design documents

Intermediate to advanced Microsoft

📌 Senior Technical Consultant (North Sydney)
🏢 Automatic Data Processing
📍 North Sydney