Warehouse Admin/Customer Experience Specialist $37+ an hour Warehouse Customer Experience Specialist - Gourmet Food Warehouse Coburg VIC | $37.50 per hour | Monday-Friday | 7:00am-3:06pm | Temp to Perm Staff Australia is currently seeking an experienced
Warehouse
Customer Experience Specialist
to join a well-established gourmet food warehouse located in
Coburg .
This is a fantastic opportunity for an experienced customer service or administration professional who enjoys working in a busy, quick-paced environment and wants a role with plenty of variety.
Working closely with customers, transport drivers, warehouse staff and internal departments, you will be responsible for managing customer orders from receipt through to dispatch while ensuring a high level of service, accuracy and communication throughout the process.
What's on offer?
$37.50 per hour
Full-time hours -
38 hours per week
Monday to Friday
7:00am-3:06pm
Coburg location
Work within an established
gourmet food warehouse
Varied customer service and administration role
Supportive team environment
Opportunity to build experience across customer service, logistics and dispatch operations
Your duties will include:
Processing customer orders accurately and efficiently
Coordinating orders with the warehouse for picking and preparation
Preparing and scheduling orders for next-day dispatch
Managing transport timeslot bookings and following up with carriers
Responding to customer enquiries via phone and email
Liaising with customers, transport providers, warehouse and dispatch teams
Providing face-to-face assistance to transport drivers and customers
Preparing delivery dockets and CHEP documentation
Maintaining order tracking spreadsheets and accurate records
Filing and managing delivery and CHEP documentation
Providing reception relief, including answering incoming calls and greeting visitors
Assisting with general administration and operational tasks as required
What we're looking for:
Previous experience in
customer service, administration, logistics or a similar role
The ability to juggle multiple priorities in a fast-paced environment
Confidence communicating with customers, drivers and internal teams
Intermediate to advanced Microsoft Outlook, Word and Excel skills
A proactive approach with strong problem-solving skills
The ability to work effectively both independently and as part of a team
Experience within
food distribution, warehousing, transport or logistics
will be highly regarded.
Previous experience with
CHEP, transport booking systems or JD Edwards/other ERP systems
would also be advantageous.
Why Join Staff Australia? The job search can be challenging, but with Staff Australia, it doesn't have to be. Staff Australia is an equal opportunity employer. We recognise the importance of employee wellbeing. We have been shaping the Australian labour force for over 25 years and are committed to your career journey. People are our business.
📌 Warehouse Admin/Customer Experience Specialist $37+ an hour (Melbourne)
🏢 Staff Australia
📍 Melbourne
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