Are you looking for a customer service role where every conversation has a purpose? We are currently recruiting for an

urgent intake of Outbound Customer Service Representatives

to join a leading not-for-profit organisation that plays a critical role in supporting the health and wellbeing of communities across Australia. This is an prospect to be part of a team that helps ensure vital community services can continue by connecting with existing and potential donors, having meaningful conversations, and booking appointments that make a real difference. As part of this important campaign, you will be making outbound calls to members of the community to encourage and schedule appointments, provide information, and deliver a positive customer experience. What’s in it for you?

$37.50 per hour + Super with weekly pay 3-month temporary contract with potential to transition into a permanent role Family friendly hours of 9-5 Monday to Friday CBD location close to public transport Full training and ongoing support provided Work within a supportive, purpose-driven team A role where your conversations directly contribute to a meaningful cause Opportunity to develop your customer service and communication skills $37.50 per hour + Super with weekly pay Immediate start opportunities available 3-month temporary contract with potential to transition into a permanent role Family friendly hours of 9-5 Monday to Friday CBD location close to public transport Full training and ongoing support provided Work within a supportive, purpose-driven team A role where your conversations directly contribute to a meaningful cause Opportunity to develop your customer service and communication skills The Role

As an

Outbound Customer Service Representative , you will play an important role in helping connect people with a service that supports the wider community. Your responsibilities will include:



Making outbound calls to community members No cold calling. No sales targets. Just meaningful conversations that help make a difference. Engaging in friendly and meaningful conversations Booking and managing appointments Providing information and answering questions professionally Updating customer details and records accurately Delivering a high level of customer service with every interaction Making outbound calls to community members No cold calling. No sales targets. Just meaningful conversations that help make a difference. Engaging in friendly and meaningful conversations Booking and managing appointments Providing information and answering questions professionally Updating customer details and records accurately Delivering a high level of customer service with every interaction You will be someone who enjoys speaking with people, building rapport quickly, and understanding the importance of providing a positive experience. Key Requirements

Previous experience in a contact centre, administration, sales, or a similar role is nessesary Confident communication skills and the ability to build rapport over the phone Comfortable making outbound calls and engaging with a wide range of people Strong attention to detail and ability to update systems accurately Positive attitude with a genuine desire to contribute to a meaningful cause Ability to learn new systems and processes quickly Previous experience in a contact centre, administration, sales, or a similar role is nessesary Confident communication skills and the ability to build rapport over the phone Comfortable making outbound calls and engaging with a wide range of people Strong attention to detail and ability to update systems accurately Positive attitude with a genuine desire to contribute to a meaningful cause Ability to learn new systems and processes quickly If you are looking for a role where your work has real impact and your conversations can help support an essential community service, we want to hear from you.

📌 Customer Care Consultant (Adelaide)
🏢 Smaart Recruitment
📍 Adelaide