Join TLC Healthcare's growing ICT team and play a key role in supporting the technology that keeps our healthcare, aged care, childcare and corporate operations running smoothly.

Based at our modern St Kilda Road office overlooking Albert Park Lake, this is a hands-on role where you'll provide Level 1 & 2 support to users across multiple sites and business divisions. If you're a customer-focused IT professional who enjoys solving problems, building relationships and working in a fast-paced setting, we'd love to hear from you.

Why Join TLC Healthcare? TLC Healthcare is an Employer of Choice for nine consecutive years and Australia's first fully integrated healthcare provider. We are committed to creating a positive workplace where our people can thrive.

What we offer:

Free chef-prepared breakfast every Monday and Friday

Complimentary gym membership

Discounted private health insurance

Employee Assistance Program (EAP)

Novated leasing options

Exclusive employee discounts through our TLC Shopping Portal

Ongoing learning, development and career growth opportunities

A supportive and collaborative team culture

About the Role As our ICT Support Specialist, you'll be the first point of contact for IT support requests across the business, delivering responsive and professional technical assistance to a diverse range of users.

You'll support a Microsoft and Citrix environment, manage service desk requests, troubleshoot technical issues, and assist with hardware deployment and onboarding activities.

Key Responsibilities

Provide Level 1 and Level 2 IT support via phone, email and ticketing systems

Troubleshoot and resolve hardware, software and user access issues

Support laptops, desktops, thin clients, mobile devices and peripherals

Configure and deploy devices for new starters

Support meeting room technology, AV equipment and specialised devices

Manage user accounts, permissions and access requests

Record,



update and resolve tickets in line with service standards

Work closely with stakeholders across healthcare, childcare, corporate and operational environments

Participate in a rotating after-hours support roster

Identify opportunities to improve systems, processes and user experience

About You You enjoy helping people, thrive on problem-solving, and take pride in delivering exceptional customer service.

To be successful, you'll have:

Experience in a Level 1/2 IT Support, Service Desk or Desktop Support role

Qualifications in Information Technology or a related discipline

Strong troubleshooting and diagnostic skills

Excellent communication and stakeholder management skills

Solid understanding of ITIL principles and service management practices

Experience troubleshooting VOIP, LAN/WAN and wireless networks

Experience supporting:

Microsoft 365

Apple Business Manager and MDM solutions

Service desk platforms such as Freshservice

Highly regarded:

Experience supporting multi-site organisations

Exposure to healthcare, aged care or other highly regulated environments

Compliance Requirements

NDIS Clearance Check

Three COVID-19 vaccinations

Full Australian working rights

We are an organisation with a strong sense of purpose that celebrates diversity, inclusion and embodies our core values of respect, accountability, excellence, collaboration, integrity and innovation.

Our culture is based on a supportive team environment where people thrive and achieve their best professionally

At TLC, we are committed to fostering a diverse, equitable, and inclusive environment where all individuals are respected, valued, and empowered. We believe that embracing different perspectives strengthens our organisation and enhances our ability to serve our communities with integrity and compassion.

As part of our recruitment process, you may be required to complete a pre-employment psychometric and medical assessment.

📌 ICT Support Specialist (Melbourne)
🏢 TLC Healthcare
📍 Melbourne