WorkForce Software, an ADP company, is hiring an

Senior Implementation Consultant.

Responsibilities

Obtain and maintain certification in WFS Product Suite applications required to perform the role

Responsible for gathering and identifying customer business requirements from users, customers, and other stakeholders. This includes creating, maintaining business requirement documents, noticeable use cases and process diagrams.

Educate customers on best practices in the implementation of WorkForce Software/WFM software

Facilitate client workshops either onsite or remotely demonstrating understanding in best practices during the implementation of Workforce Management Software

Deliver projects and tasks on time and within budget by effectively managing workload

Attend and facilitate team meetings

Follow established processes and best practices to continuously improve skills, while mentoring others on process.

Provide project status updates to key stakeholders both internally and externally

Partner with internal teams during project phases to ensure successful customer implementation

Lead and collaborate with the WFS team to ensure thorough testing of the customer's requirements

Lead roll-out and go-live activities, including data migration and system setup

Be familiar with aspects of labor laws as it pertains to time and attendance rules, scheduling and leaves of absences.

Conduct web-based and on-site customer training

Proactively participate in training courses and engage in self-directed learning to acquire the skills and knowledge necessary to achieve success in this role and contribute to the team's objectives





Understand the customer needs in the development of strategic plans

Troubleshoot issues and elevate problems to appropriate team members

Maintain accurate and timely records of billable and non-billable hours to ensure project profitability and meet utilization targets

Ensure adherence to WorkForce Software's established documentation standards and methodologies

Identify opportunities to improve our product offerings based on customer feedback.

Manage Customer expectations with relevant communication during key phases of the project life cycle

Document and communicate out of scope requirements and delays to the appropriate team members

Estimate work effort and communicate with Project Managers, customers and other key stakeholders regarding project status

Evaluate issues reported during customer testing phases, including tracking and reporting defects

Mentor and develop team members

Participate in internal initiatives, including rollout strategy and processes for efficiency and improvement.

Responsible for meeting deadlines and communicating to appropriate team members any delays

Become a subject matter expert in more than one WorkForce Software Product, in addition to Time and Attendance

Ability to work independently and run multiple concurrent assignments on client facing engagements

Lead meetings,



communicate and document action items to appropriate team members

Ability to pull team together and drive results without being directed

Manage expectations, demonstrating thought leadership and the ability to influence at all levels of the organization

Ensure quality, by overseeing accuracy, completeness, and compliance of project deliverables

Support pre-sales activities such as proposals and scope of work, including discovery with prospects and writing of SOWs

Guide and direct the project team to ensure successful delivery of the projects

Ability to take ownership of customer engagement through all phases

Requirements

4-6 Years experience in software implementations

Intermediate to advanced Microsoft Office skills with a strong emphasis on Excel

Understand waterfall and agile methodologies, frameworks, and practices in a services delivery role

Entrepreneurial mindset required, as the role requires capability of rapidly shifting focus and responding to ever-changing conditions

Strong communication skills both written and verbal

Possesses basic problem-solving skills

Experience or ability to read/write SQL and write simple queries

Knowledgeable of and understand common implementation principles and lifecycle

Capability to exercise mature judgement

Demonstrates technical aptitude to learn quickly and adapts to new circumstances

Ability to work on a dynamic, customer-focused team and establish excellent working relationships

Demonstrates a solid desire to grow functionally and technically as a professional consultant

Familiarity with or background in HR, P

📌 Senior Implementation Consultant (North Sydney)
🏢 Automatic Data Processing
📍 North Sydney