GIA Renovations are a design and building company specialising in residential renovations. We pride ourselves on providing customers with quality custom renovations, and a premium customer service experience.

We’re searching for a highly motivated person to become part of our vibrant GIA team You’ll work with all members across our design, operations and construction teams. Responsibilities will include liaising with new and existing clients, providing assistance and support to the designers, liaising with trades, suppliers, consultants and the media. There will be a significant amount of office administration.

It is critical the successful candidate should have up to date IT skills including proficiency in Microsoft office suite. However an engaging personality, strong work ethic and ability to keep a cool head whilst juggling multiple projects simultaneously is more important to us.

As a member of a small tight-knit team the successful applicant will enjoy the camaraderie of working collaboratively with colleagues, however you will be required to work independently at front of house on our reception desk and acting as GIA's first point of contact.

Weare seeking a full time customer service focused person, who will support the day to day running of the business.

Responsibilities

Coordination of all front of desk tasks

Consulting with customers in our showroom

Informing customersabout our process





Handling enquiries from our website

Managing phone enquiries (Both inbound & outbound)

Qualifying leads for our Design Team

Controlling showroom tidiness

Availability of all necessary stationary, amenities and kitchen supplies for the team

Obtaining quotes from suppliers and processing orders for all projects

Managing deliveries and distribution

Liasing with suppliers for required products

Scheduling and confirming appointments

Handling specific client requests

Keeping client job folders up to date

Maintaining a customer database (HubSpot)

Basic invoicing (Xero)

Administrative tasks

Liaising with site supervisors

Preparing site packages

General office duties (tidying up, plants, rubbish, etc)

You should possess a pleasant personality together with a dynamic professional attitude. You should also be able to deal efficiently with clients and have a solid understanding of customer service.

Attributes

Client focused

Positive presentation skills

Outstanding customer service and telephone manner

MS Office Experience

Experience with a CRM program (like HubSpot)

Team player

Strong attention to detail, accuracy & ability to multi-task

Proactive and hardworking

Ability to prioritise tasks in a busy setting

Strong organisation skills

📌 Junior Designer/Showroom Consultant (Melbourne)
🏢 GIA Bathrooms & Kitchens
📍 Melbourne