Instant Windscreens is a proudly family-owned business with a large network of company-owned stores across Australia and New Zealand.

At Instant Windscreens & Tinting we strive to deliver Australia's best automotive windscreen replacement and repair services. With over 30 years' experience Instant Windscreens & Tinting has been Australia's preferred choice for car glass repairs, windscreen replacements and automotive tinting services since 1983. We provide a genuine emergency service and our fleet of mobile repair vehicles can come to you 24 hours a day, seven days a week.

Job Description Deliver Exceptional Service with Instant Windscreens & Tinting Are you passionate about delivering exceptional service in the dynamic world of automotive innovation? Join the ranks of Instant Windscreens & Tinting, a family-owned business pioneering the automotive glass sector. Our workplace culture celebrates achievement, fosters growth, and ensures genuine satisfaction in every task.

We are committed to providing our customers with the finest service, aiming to turn each interaction into a memorable experience. At Instant Windscreens & Tinting, you'll be part of a team that values your contribution and supports your growth.

Position: Customer Service Operator As an integral part of our Customer Service team,



you will play a crucial role in interacting with our valued customers. As the first point of contact, your support helps ensure customer satisfaction and efficient branch operations.

What’s in Store for You

Thorough training and onboarding support

Company uniform to reflect our professionalism

Opportunities for internal career advancement

Competitive compensation package

Key Responsibilities

Create positive customer experiences through skilled, friendly engagement

Liaise with customers to understand needs and provide practical solutions

Provide operational support to the Branch Manager and team

Collaborate with the team to address inquiries and deliver resolutions

Manage invoicing, job authorisations, and general record-keeping

Who We’re Looking For

Customer-focused and able to handle calls with professionalism

Experience in a similar role, preferably within the automotive industry

Energetic, enthusiastic, and team-oriented

Excellent written and verbal communication skills

Detail-oriented and precise with administrative tasks

Confident with computers and familiar with social media platforms

Results-driven and aligned with our values of care, collaboration, authenticity, and determination

📌 Customer Service Operator (Melbourne)
🏢 Instant-Windscreens-and-Tintin
📍 Melbourne