The Service Coordinator will: ● Supervise day-to-day operations across multiple supported homes ● Support service reviews, participant assessments, and Intake processes. ● Provide ongoing mentoring, guidance, and performance support to House team leaders and Support Workers ● Ensure services align with individual care plans and NDIS guidelines ● Monitor and manage NDIS funding, budgets, and participant outcomes ● Conduct regular home visits, audits, and quality assurance checks ● Liaise with families, health professionals, and other stakeholders ● Oversee rosters, incident reports, documentation, and service compliance ● Contribute to strategic planning, staff recruitment, training, and development ● Create and maintain a culture of safety, professionalism, and client-first service ● Restrictive Practices Reporting on PRODA and Authorization Process.



● match participant to a preferred staff member ● replace an absent staff member ● collaborate and consult participant on a required staff member ● undertake a review of environment and staff with participant ● train staff on participant's requirements and strategies ● monitor staff work practices ● review staff work practices ● guide and adjust work practices using a positive approach to coaching and training ● maintain timekeeping to ensure staff attendance and reliability ● prepare and submit performance reports ● receive complaints and resolve problems ● build capacity in staff and participants as relevant ● focus on supporting participants to direct their lives, not just their services, e.g. crisis and resilience development ● Assist participants in developing knowledge, experience and connections with their community and broader systems of support. ● Work with the participant to assist them in understanding plan funding and its purpose. ● Identify and understand participant confidence and skills assist participants in deciding what they want from services. ● where practical, create a support and action plan to facilitate participant plan implementation. ● coach the participant and staff through challenges. ● Manage rosters, administration and intake process ● incorporate Child Secure Standards in their practice when working with children and young people ● Report any real or potential risks of harm to a participant, including child and young people

📌 Service Coordinator (City of Canning)
🏢 National Disability Provider
📍 City of Canning