Operations Customer Service Officer

- Full Time Fixed Term (up to 4 months)
- Immediate Start
- One of the Fastest Growing Local Governments in Australia with great Career Opportunities!
- 12% Super - Choose to co-contribute and receive up to 18%!

Avoid the city chaos and embrace the family friendly, country town atmosphere of Mundijong! Use your proven background in Customer Service to help shape our rapidly growing Shire.

Join us at "The Shire"

Here at "The Shire" we live and breathe our values of Accountability, Collaboration and Trust to proactively support our fellow employees and our local community. We encourage and embrace positive change and are looking for like-minded individuals to join our fun and dynamic team! We are seeking an experienced and professional Customer Service Officer to support our Operations Team.

This role supports the operations team with all things admin. You will work closely with the current administration team and ensure work is executed in a timely manner.

Some of your core functions include:

- First point of contact for visitors to the Operations Depot
- Management of CRMS (Customer Requests and Complaint).
- Receives, interprets and disseminates customer requests to appropriate personnel.
- Create customer requests in the Shire's record system
- Provide general administration support to the Operations Team Coordinators and Supervisors as requested.
- Provides and develops standardised external communication to customers and stakeholders in line with the Shires guidelines.
- Develops and coordinates work procedures and processes relating to the role and adopts a continuous improvement focus to all tasks.
- Facilitates the timely delivery of information and resources for the Operations Team.
- Assists the Store person with the procurement of goods and services as required.
- Support the administration of meetings, agendas and minutes for team meetings and toolbox meetings as required.





The successful candidate must be able to demonstrate the following essential criteria:

- Efficient keyboard skills, with high level computer skills in Microsoft suite.
- Financial record keeping skills, with accurate data entry ability.
- Excellent customer service skills and high attention to detail.
- High level verbal and written communication skills.
- Ability to work under pressure.

Previous experience within a local government environment would also be advantageous.

The Important Stuff!

We will negotiate a great salary with you up to $66,000 per annum depending on the experience you bring to the role.

Not only will you have the prospect to swap the city chaos for our fabulous natural environment and quiet rural outlook, here are some other great benefits:

- Free local gym membership
- If you choose to contribute additional super, we will match up to 3% as a co-contribution
- Wellness programs including Fitness passport
- Free counselling, health assessments and health insurance discounts, annual flu vaccination and skin cancer screening
- Two additional Local Government days off per year
- Free Onsite Parking

About the Shire!

With the Operations Depot located in Mundijong just 45 minutes from the Perth CBD on the picturesque backdrop of the Darling Scarp, our Shire is one of the fastest growing Local Governments in Australia.

Our community come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do but because it makes our organisation stronger.

Where do I apply?

Applications close on Wednesday 4th November 2026, but we are reviewing applications as they come in and the position may close earlier than expected. We recommend you apply as soon as possible. We encourage applications from all areas, including Rockingham, Mandurah, Peel and Pinjarra regions.

Note: The Shire will collect personal information from you during the recruitment process, which will only be used or disclosed when required to effectively process your application.

📌 Customer Service Officer - Operations (Byford)
🏢 Shire of Serpentine Jarrahdale
📍 Byford