Job Description

To be part of a dynamic team environment, ensuring the timely and accurate movement of ocean import and export freight and information, while providing exceptional customer service. Responsibilities include coordinating with customers, international agents, carriers and service providers, managing shipment documentation and milestones, tracking shipments, processing invoices and ensuring compliance with customer and operational requirements.

KEY RESPONSIBILITIES:

- Collaborate within a dynamic team environment to ensure the smooth and timely processing of ocean import and export shipments
- Coordinate with customers, international agents, carriers and service providers to arrange transportation and ensure shipments are processed efficiently from origin through to destination
- Work closely with internal departments, including Customer Service, Cartage and Accounting, to facilitate the smooth handling of import and export shipments and resolve operational issues
- Manage and monitor Ocean Import and Export files, ensuring shipment milestones, documentation and shipping details are accurate and kept up to date in the system




- Track and trace shipments using internal systems and external resources, proactively following up on delays, exceptions and outstanding information
- Prepare, review and process relevant import and export shipping documentation, ensuring accuracy and timely completion
- Utilise workflow monitors and reporting tools to effectively manage daily shipments, priorities and outstanding tasks
- Adhere to customer and company standard operating procedures, escalating or updating changes as required under the guidance of the Supervisor/Manager
- Maintain effective communication with customers, overseas offices, agents, carriers and service providers, ensuring timely responses to emails and requests
- Process and reconcile service provider invoices and charges promptly and accurately to support the uninterrupted flow of shipments
- Provide timely shipment updates and respond to customer enquiries, working to resolve issues and maintain a high level of customer service
- Participate in team meetings, training sessions and performance reviews, contributing to a cooperative and high-performing work environment

📌 Logistics Operator (Keilor East)
🏢 Expeditors
📍 Keilor East