Job Description

A career that lets your passion shine:

- Deliver a warm, personalised and professional welcome to all guests, ensuring every interaction reflects Sofitel's luxury service standards.

- Manage overnight Front Office operations, responding to guest enquiries, requests and complaints with discretion, efficiency and care.

- Complete nightly financial audits, ensuring all revenue, charges, payments and transactions are accurately processed and reconciled.

- Perform end-of-shift cashiering and reconciliation, maintaining precise records and adhering to hotel financial controls and procedures.

- Coordinate guest wake-up calls, valet parking, express check-outs and other overnight service requirements with attention to detail.

- Maintain accurate guest registration details, guest history records, VIP flags, diary events and special requests to support personalised service.





- Liaise with Housekeeping, Concierge, Engineering and other departments to ensure smooth overnight operations and a seamless handover to the morning team.

- Prepare and distribute required financial and operational reports accurately and within designated timeframes.

- Uphold hotel security protocols, safeguarding guest valuables, confidential information and hotel assets throughout the night.

- Champion VIP guest recognition and Cousu Main personalised service initiatives, creating thoughtful experiences that reflect the Sofitel brand.

- Identify and report operational issues, safety hazards and guest concerns promptly, contributing to a safe and secure workplace for guests and Heartists.

📌 Night Auditor (Broadbeach)
🏢 Sofitel
📍 Broadbeach