- Lead the development, implementation and continuous improvement of Housekeeping Standard Operating Procedures (SOPs), ensuring alignment with Sofitel brand standards and operational requirements.
- Conduct routine and ad-hoc quality inspections across guest rooms, public areas and back-of-house spaces to maintain exceptional cleanliness, presentation and safety standards.
- Champion quality assurance and LQA auditing, ensuring standards are consistently achieved across all shifts through regular inspections, coaching and follow-up.
- Analyse housekeeping processes to identify opportunities to improve efficiency, enhance quality outcomes and optimise operational costs.
- Work closely with the Executive Housekeeper, department leaders, contractors and suppliers to maintain consistent standards and drive continuous improvement.
- Coordinate team briefings, support daily workflow and task allocation, and contribute to a culture of accountability,
collaboration and service excellence.
- Develop and deliver engaging training materials and ongoing coaching for team members, covering brand standards, presentation, hygiene, chemical handling and workplace safety.
- Support performance reviews and team development through constructive feedback, coaching and practical learning opportunities.
- Monitor quality audit results, guest feedback and cleanliness-related satisfaction metrics, using HubOS to identify trends and implement corrective and preventive actions.
- Maintain accurate quality assurance records, inspection reports and compliance documentation, ensuring relevant issues are addressed and resolved.
- Promote compliance with workplace health and safety requirements, company policies and the Accor InterREACT programme, contributing to a secure and well-maintained working environment.