As a Guest Service Agent you will have the opportunity to showcase your customer services skill and create memorable moments for our guests from the heart.
In this role, you will report to Assistant Manager on duty on a daily basis and work within a creative and supportive team environment. Some of your key duties will include (but not limited to):
- Provide quality service to the guest by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
- Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
- Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality/privacy.
- Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
- Operate switchboard and guest messaging effectively, handling all calls promptly and professionally.
- Use every prospect to promote hotel facilities and maximise sales through sound product knowledge and selling skills.