Digital Navigator — Assisted Self-Management Program Fixed term position: 12 months, 20 hours per week $35.14 per hour We are looking for a practical, consumer-focussed and digitally confident team member to take on the exciting and innovative role of Digital Navigator within Hospital Without Walls at Grampians Health. This role will support the implementation of the Assisted Self-Management (ASM) Program as part of the Safer Care Victoria “Safer Together” initiative, focussing on the areas of COPD, diabetes and cardiac failure. You will bring strong communication skills, sound administrative capability and a commitment to person-centred, value-based care. This 12-month fixed-term role will help consumers and carers, with varying levels of health and digital literacy, to access and engage with digital health technologies and virtual care pathways to improve self-sufficiency in the community. The successful applicant will play an important role in reducing barriers to digital participation, supporting consumer confidence, and contributing to secure, effective and equitable models of care across Grampians Health.

Key Responsibilities
• Support the onboarding, registration and activation of consumers participating in ASM digital care pathways and associated technologies.
• Maintain accurate consumer records, databases, documentation and activity reporting in accordance with organisational and privacy requirements.
• Collect, analyse and report consumer feedback, participation data and other information to support program evaluation and reporting.




• Provide administrative and operational support by participating in relevant meetings and drafting procedural documentation and workflow processes Skills & Experience
• Certificate III or IV in Business Administration, Health Administration, Community Services, Digital Health, Information Technology or equivalent experience.
• Experience providing administrative support, scheduling and record management.
• Sound computer skills including Microsoft Office applications and electronic information systems.
• Strong interpersonal and communication skills with the ability to engage consumers from diverse backgrounds. To see a copy of the position description click here Interested? If you wish to discuss the role prior to applying, contact Pheona Griffith, Team Leader Grampians Watch, on 0409 351 067 for a confidential discussion. We're actively seeking candidates for this role and will review applications as they are submitted. Applications will close when the position is filled. About Grampians Health Grampians Health provides healthcare to a large region at our campuses based in Ballarat, Dimboola, Edenhope, Horsham and Stawell.



Our mission is to deliver sustainable healthcare tailored to evolving community and workforce needs. We strive to enhance services and careers, providing quality healthcare to rural and regional communities. Joining Grampians Health means being part of a diverse team, with a variety of career opportunities in acute, maternity, mental health, allied health, aged care and support services. Ballarat Region Ballarat is the largest centre in Western Victoria and the state’s fastest growing inland city. Uniquely located within easy access to Melbourne, Ballarat has some of Australia’s most significant heritage buildings and natural landscapes. To learn more about Ballarat click here
- Visit Ballarat Diversity and Inclusion All appointments are subject to a satisfactory police records check, immunisation clearance and Working with Children check and/or NDIS Worker Screening Check. All employees must be willing and able to wear Personal Protective Equipment (PPE) when required, which at a minimum is a surgical mask. Additional PPE requirements are role dependent. Grampians Health is a child secure organisation, committed to the safety and wellbeing of all children and young people. Grampians Health is committed to providing a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people from culturally and linguistically diverse backgrounds, mature age workers and lesbian, gay, bisexual, transgender, queer (or questioning), intersex and asexual LGBTQIA+.

📌 ASM Digital Navigator (Ballarat)
🏢 Grampians Health
📍 Ballarat