Help Shape the Future of Ethical AI-Enabled Learning Connect systems, automate workflows and put AI to work at a globally trusted Australian EdTech company.
• Hands-on technology & integration: Work across Salesforce, Atlassian, Google Workspace and emerging AI tools, building integrations and automations that make our business run smarter.
• Technology with governance impact: Combine SaaS administration and process improvement with practical involvement in security controls, compliance readiness and software vendor management.
• Shape the future of EdTech: Help a globally trusted Australian education technology company adopt ethical AI and improve the way its teams work. Studiosity is an Australian-owned, globally trusted leader in high-quality, ethical academic support. We partner with universities and education institutions across Australia, New Zealand, the UK, North America, the Middle East and beyond. Our mission is to increase life chances for students everywhere. We combine world-class technology, research-backed learning design and deep institutional partnerships to help improve student success and validate learning outcomes. As we continue to grow, we're looking for a Business Ops & Systems Analyst to optimise our business systems, automate workflows and support the effective governance of our technology environment. The RoleReporting to the Business Systems Manager, you'll help drive continuous improvement across Studiosity's business systems and software ecosystem. This is a hands-on role spanning SaaS administration, systems integration, workflow automation and operational reporting. You'll work with platforms including Salesforce, PandaDoc, Amazon QuickSight, Atlassian and Google Workspace, while helping us adopt approved AI tools and workflows using Gemini, Claude, MCP integrations and custom skills. You'll also support systems governance, software vendor management and relevant security,



privacy and compliance requirements.

Key Responsibilities
Systems Integration, Automation & AI
• Administer, configure and optimise Salesforce Sales Cloud, PandaDoc, Atlassian and Amazon QuickSight
• Build and maintain integrations across business applications.
• Develop and improve automated workflows using approved platforms and AI tools, including Gemini, Claude, MCP integrations and custom skills.
• Troubleshoot system issues and ensure integrations and automations are tested, documented and maintainable. Process Improvement & Analytics
• Partner with business leaders across Sales, Marketing, Finance and Product to understand business needs and deliver practical, automated solutions.
• Identify opportunities to reduce manual work, simplify processes and improve data quality.
• Maintain operational reporting and dashboards in Salesforce and Amazon QuickSight, supporting reliable, accessible business insights. Governance, Risk & Vendor Management
• Support the Business Systems Manager in maintaining relevant SOC 2 and ISO 27001 controls, privacy requirements and audit evidence.
• Assist with software vendor reviews, contract renewals, licence utilisation and cost optimisation.
• Help maintain appropriate system access permissions, documentation and security controls, escalating risks where necessary. Systems Enablement & Delivery
• Bridge the gap between business stakeholders and technical systems, translating requirements into workable solutions.




• Use Jira to track projects, integrations, dependencies and governance deliverables.
• Maintain clear documentation and support user training to encourage adoption and effective ongoing use. To Thrive in This Role, You Should Have Required Experience & Skills
• 2+ years of relevant experience in business systems analysis, SaaS administration, systems integration or workflow automation.
• Hands-on Salesforce administration experience, including configuration, reporting, workflows or data management.
• Practical experience improving business processes and working with SaaS integrations or automation.
• Familiarity with APIs, webhooks or similar integration approaches, and an interest in emerging AI tools and workflows.
• Working knowledge of Atlassian and Google Workspace in a business systems or workflow context.
• Strong systems thinking, analytical problem-solving and communication skills, with the ability to explain technical concepts clearly to non-technical stakeholders.
• A practical, security-conscious approach to testing, access permissions, data handling and change management. Desirable Experience & Qualifications
• A tertiary qualification in Business Information Systems, Computer Science, IT or a related discipline, or equivalent practical experience.
• Exposure to AI productivity tools such as Gemini or Claude, workflow automation, MCP integrations or custom skills.
• Familiarity with business intelligence tools, ideally Amazon QuickSight.
• An interest in security, privacy, SOC 2, ISO 27001, audit readiness or software vendor management. You don't need to be an expert in every platform. We're looking for someone with robust technical fundamentals, a practical mindset and the curiosity to learn and apply new technologies responsibly.

📌 Business Ops (Australia)
🏢 Studiosity
📍 Australia