Job Prospect: Sales & Compliance Administrator

Location:
Haymarket, Sydney, NSW 2000 Position Type: Permanent, full-time

Salary:
$80,000–$90,000 (DOE) Join Our Team as a Sales & Compliance Administrator at Aus Direct Business Solutions (Direct Global)

About Us
At Aus Direct Business Solutions (Direct Global), we’re more than just a leader in the energy sector, we’re a team that values work/life balance, progression, company morale and rewarding hard work. We pride ourselves on giving people the tools to build lasting, transparent partnerships. We will help you empower clients to achieve sustainability and Net Zero goals through actionable insights and industry expertise. After over 9 years operating as one of the UK’s leading Energy Consultancy’s, our first Australia office, Aus Direct Business Solutions, opened in October 2026 The Role The Sales & Compliance Administrator will support the day-to-day sales operation of Direct Global Australia, coordinating customer documentation, data requests, contract packs, retailer submissions, CRM records and reporting. The role is responsible for the quality of Australian sales submitted to the UK Compliance team. Every sale will be checked against company, retailer and regulatory requirements before submission, with any issues resolved with the relevant sales agent. The role owns the Australian sales compliance KPI, measured on first-time acceptance by UK Compliance.

Key Responsibilities
• Coordinate customer onboarding: request and chase bills, signed Letters of Authority, usage data and other information needed for tenders and contracts.
• Prepare complete contract packs, checking customer and company details,



authorised signatories, site information (including NMIs and MIRNs), contract terms and supporting documents.
• Check every sale before submission against company, UK Compliance and retailer requirements and applicable Australian law, including the Privacy Act 1988 (Cth), the Australian Consumer Law and, for small-customer sites, energy retail rules on explicit informed consent.
• Ensure no sale is submitted until all requirements are met, flagging errors, missing information or concerns to the relevant sales agent and the General Legal Counsel and coordinating corrections.
• Submit completed sales to UK Compliance, track review outcomes and resolve queries or returned sales promptly.
• Own and report the Australian sales compliance KPI, tracking first-time acceptance, returned submissions, outstanding corrections and recurring errors by agent and team.
• Coordinate retailer submissions through the agreed approval process, track acceptance and resolve rejections with the sales agent, liaising with customers and retailers as needed.
• Keep CRM records and trackers accurate, including customer, site, contract, submission status and key dates, and support daily, weekly and monthly sales reporting.
• Support call monitoring and pre-sale and post-sale quality checks,



and maintain complete records and evidence for audits, handling customer information securely.
• Identify recurring errors, provide feedback to the sales team and management, and support improvements to processes and controls. What You’ll Bring
• Previous experience in sales administration, contract administration, compliance or quality assurance, ideally supporting a sales-focused team.
• Experience checking customer documentation, coordinating contract submissions and maintaining accurate electronic records.
• Commercial energy sector or energy consultancy experience is highly desirable. Australian energy market experience is advantageous but not essential.
• Working knowledge of Australian privacy and consumer law obligations is advantageous. Key Requirements
• Previous experience in sales administration, contract administration, compliance or quality assurance, ideally supporting a sales-focused team.
• Experience checking customer documentation, coordinating contract submissions and maintaining accurate electronic records.
• Commercial energy sector or energy consultancy experience is highly desirable. Australian energy market experience is advantageous but not essential.
• Working knowledge of Australian privacy and consumer law obligations is advantageous. Ready to Make an Impact? If you're looking for a role where you can grow, be yourself, and make a real difference, we want to hear from you. Join a team that celebrates success, supports each other, and knows how to have fun along the way. Apply now and let’s shape the future of energy together.

📌 Sales & Compliance Administrator (Sydney)
🏢 Direct Global
📍 Sydney