Brief Description Family Services Case Manager (SR0113)

About The Role
• Maximum Term Contract / Part time (0.8 FTE)
• Brimbank/Melton, VIC location
• Salary packaging, gifted leave at Christmas and Easter
• Competitive above-award salary, SCHADS Level 5.2
- $110,007.08 pro rata Maximum Term Contract until 30 June 2027. Role Purpose As Family Services Case Manager, you’ll work alongside children, young people and families experiencing vulnerability or complex needs. Through evidence-based, family-centred case management, you’ll strengthen parenting capacity, promote children’s safety and wellbeing, and support families to build greater stability and resilience.

Key Responsibilities
• Deliver tailored, family-centred case management to children, young people and families experiencing vulnerability or complex needs
• Strengthen parenting skills, confidence and capacity through evidence-based support.
• Promote the safety, wellbeing, stability and development of children and young people.
• Ensure children’s needs and voices remain central to assessment, planning and support.
• Support families through major life transitions, crises and periods of increased risk.
• Work collaboratively with schools, childcare services, referral networks and other service providers to achieve positive outcomes.
• Maintain accurate case notes, client records, database information and required reports.
• Deliver culturally safe and inclusive support to Aboriginal families and culturally and linguistically diverse communities. About You
• A tertiary qualification in Social Work, Psychology or a related human services discipline
• Experience providing casework and group work support to families with complex needs.
• Knowledge of relevant child and family services legislation, policies and practice frameworks.
• Strong communication, negotiation, time-management and relationship-building skills.




• Experience preparing reports and maintaining accurate case notes and client records.
• The ability to work collaboratively with schools, childcare providers, community services and family support networks.
• A culturally responsive approach to working with Aboriginal families and culturally and linguistically diverse communities.
• A commitment to social justice, child safety and family-centred practice. Benefits
• Salary packaging
- up to $15,900 in tax-free pay per year, plus entertainment up to $2650
• 4 days gifted leave at Christmas and Easter (pro rata)
• Additional leave through purchase leave pathways
• Employee Assistance Program, a free and confidential counselling service
• Eligible for participation in the portable long service leave program

About Us
Our 2023-2027 strategy outlines the world we want to see and our role in advancing it. We aspire for all women, girls, and families to be safe, well, strong, and connected. We strive for equity, dignity and social justice for women, girls and families by collaborating globally and acting locally, supporting our communities in Australia and Current Zealand to thrive. We want women, girls and families to live full and dignified lives, have dignified income and enjoy financial wellbeing. We aim to provide place-based, people-centred, holistic services while working at the system level to achieve bold and audacious reform. We currently offer microfinance programs and products, financial counselling and coaching, family and domestic violence support services, family and youth programs, playgroups, education programs and community houses.



These services are complemented by research and strong advocacy to address the underlying structural causes of injustice, exclusion, and inequality. Good Shepherd Australia New Zealand (GSANZ) respects the dignity of all people, draws strength from, and celebrates the diversity of our community. At GSANZ, we strive for an inclusive culture where all identities feel safe and that they belong. We welcome and actively seek applications from Aboriginal and Torres Strait Islander people, people of all sexual orientations and gender expressions and identities, people with disability, and culturally and racially marginalised people. Each person’s individual decision regarding disclosure will be fully respected.

How To Apply
Please click 'Apply' to complete your application. Please upload your resume and a brief cover letter addressing the requirements of the role. Applications are considered as they are received. To view the position description, please visit https://hrdoc.goodshep.org.au/doc/PD_Family Services Case Manager_Keilor Downs .8FTE end June 2027_Oct 2026.pdf We recognise that applicants may hesitate to disclose their need for adjustments during recruitment due to concerns about discrimination. To address this, Good Shepherd asks all candidates about any required accommodations, with the intention of minimizing any sense of exclusion or discomfort associated with requesting adjustments. Good Shepherd believes in genuine inclusive practice and employment and will therefore offer job customisation to meet the varying needs of diverse candidates. Personal data held by Good Shepherd Australia New Zealand relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Good Shepherd Australia New Zealand is a Child Safe employer. Employment is subject to satisfactory referee checks, a current employment working with Children Check, National Criminal History check and proof of the right to work in Australia.

📌 Family Services Case Manager (Melbourne)
🏢 Good Shepherd Australia New Zealand
📍 Melbourne