Organisation/Entity: Transport For NSW Job category: Call Centre & Customer Service Job

location:
Burwood, NSW, AU, 2134 Job reference number: 112057 Employment type: Permanent Full-Time Salary range: $79733.0-$87703.0 You put people at the heart and take pride in the impact of your work. Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community. In this role, you'll: Provide responsive customer service across multiple channels, including phone, live chat and digital enquiries, while accurately processing customer requests and transactions. Build capability across Electronic Document Management (EDM), Fleet Management and Travel Services, with progressive cross-training supporting a flexible, multi-skilled service delivery model. Use multiple systems, procedures and knowledge resources to manage competing priorities, resolve enquiries and deliver accurate and timely outcomes for customers. For more information on this position and business unit, view the role description and information pack. About You You bring strong customer service, communication and problem-solving skills, with the ability to support customers in a fast-paced service environment. You can learn and navigate new systems and processes,



manage competing priorities and maintain accuracy when processing customer requests. You are adaptable, collaborative and willing to learn, with an interest in developing capability across multiple service areas. Work Location Join our team with multiple vacancies available at our Burwood office. Who We Are Transport for NSW provides a protected, integrated, and efficient transport system. We connect people, communities and industry every day. Join us Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers. Flexible work options may be available. Learn more via Flexible work options and policy Apply today Applications close 11:59 PM Wednesday 28th October 2026. For more information about this role, please contact ANGELA.
PETROU@TRANSPORT.
NSW.
GOV.
AU. Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us. Learn more about

how to apply
via Our recruitment process | Transport for NSW Job Segment: Call Center, Document Management, Web Design, Developer, Customer Service, Technology, Creative

📌 Contact Centre Agent (Sydney)
🏢 Transport For Nsw
📍 Sydney