The Professional Services (PS) onsite Resident Engineer is working at a specific and major customer premise, leading Radware security portfolio architecture, implementation and maintenance according to the best practices. Cooperates daily with Professional Services Engineering, Global Support, Cloud Operation, R&D; and Product Management teams inside Radware, to ensure customers gain the best value and service.

Responsibilities:
· Owning Customers Post Sales relationship
· Establishing and maintaining strong working relationships with key internal and customer personnel to work effectively
· Become a valued member of the customer’s engineering team
· Participating in Customers onboarding to Radware services
· Analyzing and deeply understanding Customer technical needs and customizations.
· Cooperating with different departments in Radware internally (Support, Cloud, Professional Services, R&D;), to ensure customers gain the best value and service
· Advocating Customer needs inside the company
· Creation of solutions detailed technical design and documentation – HLD, SoW, LLD, ATP
· Solution implementation according to agreed schedule and timelines
· Troubleshooting and resolution of technical issues during implementation (interaction with the back-office and R&D; teams, if needed)
· Performing periodic Radware solutions tuning and maintaining configuration and software best practices
· Troubleshooting and resolving complex technical issues associated with Redware’s equipment.




· Developing standardized operational procedures for Radware equipment in Customer's setting
· Generating weekly reports on work in progress and status
· Performing periodic meetings with Customer technical team and providing operational/security reporting and consultancy on Radware solution.
· Coordinating new business opportunities and technical solutions with Pre-Sale Engineering
· At least 5 years industry relevant, Networking and Security integration work experience
· Customer orientation and onsite support experience
· Excellent knowledge and hands-on experience with L2/L3 Switching/Routing, L4/L7 switching (Cisco, Juniper). Special attention to Service Providers routing and switching protocols (BGP based environment)
· Hands-on experience and knowledge of firewalls, IDS/IPS, and VPN, IPSec technologies.
· Hands-on experience with virtualization platforms (VMware, KVM)
· Good knowledge of Linux environment and script writing skills in at least one of the following: Bash, Perl, Python.
· Industry standard networking and/or networking security certifications.
· Strong analytical and troubleshooting abilities
- complex problems troubleshooting and resolution
· Solid communication and interpersonal skills – written and verbal.
· Fluent English communication – written and verbal.
· The daily work is at Customer's premises. Advantages
· Familiarity with Radware DDoS products, or other vendors DoS attack mitigation solutions.

📌 Resident Engineer (Sydney)
🏢 Radware
📍 Sydney