About the Opportunity An established Australian organisation is seeking a customer-focused and technically capable Service Desk Specialist to join its IT team. This role will be responsible for delivering Level 1 and Level 2 IT support across the business while playing a key role in supporting and maintaining the Microsoft 365 setting. Working closely with internal stakeholders, you will provide technical assistance, troubleshoot issues, support end-user devices, and contribute to ongoing technology and cybersecurity initiatives. This is an excellent opportunity for an IT professional who enjoys a hands-on support role and is looking to further develop their skills across modern workplace technologies.

Key Responsibilities
Service Desk & End User Support
• Manage and prioritise IT service desk requests and incidents.
• Act as the first point of contact for IT-related enquiries and support requests.
• Troubleshoot hardware, software, connectivity, and user access issues.
• Support desktop, laptop, mobile devices, and meeting room technologies. Microsoft 365 Administration & Support
• Support and maintain the Microsoft 365 environment, including:
• Exchange Online
• Microsoft Teams
• OneDrive
• SharePoint Online
• Power BI
• Power Automate
• Assist users with Microsoft Office applications and collaboration tools.
• Support email, calendar, file-sharing, and communication systems. Systems & Infrastructure Support
• Administer Active Directory users, groups, and permissions.




• Support Windows desktop environments and endpoint management.
• Assist with device deployment and ongoing endpoint administration.
• Provide basic support for network and server infrastructure.
• Assist with VPN connectivity and remote access support. About You Skills & Experience
• Experience providing Level 1 and Level 2 IT support within a corporate environment.
• Strong knowledge of:
• Windows 10 and Windows 11
• Microsoft 365 and Office applications
• Outlook and Exchange Online
• Active Directory
• VPN technologies
• Adobe products
• Experience with DNS, DHCP, Group Policy, and user administration.
• Strong troubleshooting, diagnostic, and problem-solving skills.
• Experience with Intune and/or SCCM is highly regarded.
• Exposure to networking and server administration is advantageous.
• Knowledge of iOS and Android device support.
• Relevant IT qualification or equivalent practical experience. Personal Attributes
• Customer-focused with excellent communication skills.
• Strong sense of ownership and accountability.
• Proactive and solutions-oriented mindset.
• Able to prioritise competing demands in a fast-paced environment.
• Collaborative team player with strong stakeholder engagement skills. What's on Offer
• Opportunity to work within a supportive and collaborative IT team.
• Exposure to a modern Microsoft technology environment.
• Career development and ongoing learning opportunities.
• Diverse and hands-on role with strong stakeholder interaction.

📌 Information Technology Service Desk (Melbourne)
🏢 FMCG
📍 Melbourne