Internal only opportunity To apply for this secondment opportunity, you must be a current Knox City Council employee or a Comensura agency worker who has been engaged with Council for more than four months. You must also have the support of your People Leader before applying.

About the role
We have an exciting secondment chance for a Business and Counter Support Lead to join our City Planning and Building Business Support team until March 2027. In this role, you will support the Coordinator Business Support in overseeing daily operations, guiding team members and delivering high-quality customer service across phone, online and face-to-face channels. You will play a key role in resolving complex enquiries, supporting team performance and identifying opportunities to improve processes and service delivery. This is a temporary secondment opportunity through to March 2027. What you will deliver during this period:
• Support daily team operations, including staff rostering, task allocation and supervision.
• Provide guidance, coaching and support to team members to deliver consistent, high-quality customer service.
• Manage complex customer enquiries, complaints and escalations.
• Support continuous improvement initiatives to streamline processes and improve service delivery.




• Undertake planning and building administration activities to support operational requirements. What you will bring to this role The key selection criteria for this role are:
• Demonstrated experience supervising, guiding and supporting staff in a busy customer service or administrative environment.
• Strong customer service skills, with the ability to manage complex enquiries and resolve issues effectively.
• Ability to identify and implement process improvements to enhance service delivery.
• Excellent communication, interpersonal and organisational skills, with the ability to work independently and collaboratively.
• Experience in local government, planning and building administration or a similar environment, with relevant qualifications or equivalent experience desirable. To apply, please respond to the following questions in your application form:
• Why you are interested in this opportunity
• What skills and qualities will you bring to the role?
• What skills would you like to learn/develop during this time? A resume/cover letter attachment is optional. For further information on this role please contact Greg Kent, Acting Manager City Planning and Building. A link to the position description can be found in the job listing on our Knox City Council Jobs and Careers page. Apply by: 12.00pm, Monday 26 October 2026

📌 Business Support Lead (Melbourne)
🏢 Knox City Council
📍 Melbourne