Based in Fairfield, NSW, the role has a state-wide scope and reach. This is a full-time, maximum-term position until 30 June 2027, with the possibility of extension.

About the Role
The DFSV Collaborative Practice Support Officer is part of the NSW Multicultural Centre for Women’s and Family Safety (the Adira Centre). Based in South West Sydney and working state-wide, the role supports services, including those in regional areas to provide culturally responsive domestic, family and sexual violence support to migrant and refugee victim-survivors. You will work directly with victim-survivors and collaboratively with other services, using an intersectional, person-centred approach that prioritises risk assessment and safety planning. The role also contributes to capacity building through individual and group consultations, as well as information and education sessions with multicultural communities.

Key Responsibilities
• Provide collaborative practice support to services, including those in regional areas, to strengthen culturally responsive DFSV support for migrant and refugee victim-survivors in line with SSI’s Model of Culturally Responsive DFSV Practice
• Work directly with victim-survivors and collaboratively with other services to undertake comprehensive and ongoing risk assessments, safety planning and crisis support
• Provide information, advice, referrals, advocacy and support to help victim-survivors navigate the service system
• Apply a solutions-focused approach when responding to service barriers and system gaps
• Maintain timely and accurate records and data, contributing to KPI monitoring and contractual reporting
• Build the capacity of services to work effectively with migrant and refugee victim-survivors through individual and group consultations
• Deliver community engagement, information and education sessions with multicultural communities
• Ensure practice aligns with relevant quality and safety standards and organisational policies and procedures About You You are an experienced DFSV practitioner who brings strong case management capability and applies contemporary, trauma-informed and culturally responsive practice.



You are confident working directly with victim-survivors while collaborating with services across metropolitan and regional areas. With highly developed stakeholder engagement, advocacy, negotiation, communication and presentation skills, you can build service capability and navigate complex barriers to achieve safe, person-centred outcomes for migrant and refugee communities. Essential Criteria
• Tertiary qualification in social work, psychology, human services or a related field
• Demonstrated experience in DFSV service delivery and case management
• Ability to apply contemporary DFSV frameworks, best-practice approaches and trauma-informed practice
• Strong cultural responsiveness and experience working with migrant and refugee communities
• Excellent stakeholder engagement and relationship-building skills
• Highly developed interpersonal and communication skills, particularly in negotiation, advocacy and conflict resolution
• Highly developed presentation skills in individual and group settings Why Join SSI? Join an organisation committed to equity, inclusion and creating opportunities for people and communities to reach their full potential. You'll have the opportunity to influence sector reform, shape future service models and lead programs that make a lasting difference in the lives of children, young people and families.

We offer
• A purpose-driven organisation focused on social impact
• A collaborative and values-led culture
• Salary packaging benefits to increase your take-home pay
• Industry leading flexible working arrangement including the opportunity of a 9-day fortnight.
• A chance to work with passionate leaders who are committed to equity, inclusion and community impact. About our Recruitment Process SSI Group is strongly committed to actively safeguarding children and young people and providing a safe environment for them to thrive.



We ensure children and young people’s safety and wellbeing are embedded in the everyday thinking and practice of everyone at SSI, whether they interact directly or indirectly with children and young people. All employees will undergo a National Police Clearance and a Working with Children Check as a condition of employment. All staff who work on, support or manage Queensland child-related work must hold a Blue Card, even if they are not based in Queensland. Our Commitment to Child Safety SSI Group is strongly committed to actively safeguarding children and young people and providing a safe workplace for them to thrive. The safety and wellbeing of children and young people are embedded in the everyday thinking and practice of everyone at SSI, whether they interact directly or indirectly with children and young people. Candidates progressing to relevant opportunities may be required to undertake applicable pre-employment screening checks, which may include a National Police Clearance and Working with Children Check, as a condition of employment. All staff who work on, support or manage Queensland child-related work must hold a Blue Card, even if they are not based in Queensland. Our Commitment to Diversity and Inclusion SSI strives to be an inclusive workplace for all people. We recognise that we operate in diverse communities and welcome and encourage applications from people of all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees and people with disability. SSI is disability-inclusive and committed to ensuring an equitable and accessible application process for all candidates. We encourage applications from people of all abilities. Our Talent Acquisition team can provide reasonable adjustments throughout the recruitment process to support candidates to participate fully and equitably. To Apply If excited by the information above, we look forward to receiving your application. A cover letter addressing the criteria is essential. If you would like more information on the recruitment process, please contact Vimla Khooblall at [email protected]. Application Close 6 November 2026.

📌 DFSV Collaborative Practice Support Officer (Sydney)
🏢 Settlement Services International Limited (SSI)
📍 Sydney