Sales Development Representative Client Success

Virtual IT Group (VITG) is seeking a motivated Sales Development Representative Client Success to join our ICT and cyber security business.

The Sales Development Representative Client Success is responsible for identifying, developing and progressing sales opportunities for the company's ICT and cyber security services through the sales process.

The position engages directly with prospective customers to understand their business, ICT environment, cyber security challenges and service requirements, explain the company's services and identify services and solutions that may be appropriate to their needs.

The Sales Development Representative Client Success is responsible for the initial stages of the sales process and works collaboratively with the Senior Account Executive to develop and progress qualified opportunities towards a sales outcome. The position remains involved as opportunities progress to provide continuity from the customer's perspective, with relevant technical subject matter experts engaged where more detailed technical expertise or scoping is required.

Key Responsibilities

- Identify and develop new sales opportunities for the company's ICT and cyber security services through inbound and outbound communication, prospecting, direct customer engagement and re-engagement with former customers.
- Research and identify prospective customers and establish contact with relevant decision-makers to explore potential ICT and cyber security requirements and sales opportunities.
- Initiate discussions with prospective customers to understand their business, ICT environment, cyber security challenges and service requirements.
- Explain and promote the company's ICT and cyber security services to prospective customers and identify services and solutions that may be appropriate to their requirements.
- Discover, assess and qualify sales opportunities through direct discussions and meetings with prospective customers.
- Arrange and participate in meetings with prospective customers to further understand their requirements and progress potential sales opportunities.
- Work collaboratively with the Senior Account Executive as qualified opportunities progress through the sales process, while remaining involved to provide continuity in the customer relationship and support the ongoing development of the opportunity.




- Engage relevant technical subject matter experts where more detailed technical assessment, scoping or explanation of proposed ICT and cyber security services is required.
- Maintain current knowledge of the company's ICT and cyber security services, relevant competitor offerings and market conditions to effectively identify and act on sales opportunities.
- Develop and maintain relationships with prospective customers, including customers at an early stage of their purchasing journey and former customers with potential new service requirements.
- Respond to prospective customer enquiries and provide information about the company's ICT and cyber security services, involving the Senior Account Executive or relevant technical subject matter experts where more detailed commercial or technical information is required.
- Proactively follow up leads and prospective customers to develop and progress qualified sales opportunities through the sales pipeline.
- Continue to support and progress sales opportunities generated by the position in collaboration with the Senior Account Executive, maintaining customer continuity as opportunities move through the sales process towards a sales outcome.
- Maintain accurate prospective customer, sales activity, chance, pipeline and forecast information within the company's CRM system.
- Prepare relevant sales reports and provide updates on sales opportunities and pipeline activity.
- Work towards agreed sales targets, including gross margin generated from closed-won opportunities originating from sales opportunities generated by the position.

ICT and Cyber Security Services

The position is responsible for promoting and developing sales opportunities for ICT and cyber security services including:

- GRC consulting;
- technical assurance services;
- security engineering services; and
- managed Security Operations Centre (SOC) services.

What You Bring

- At least 2 years' experience in business development and/or sales,



preferably within the ICT or technology industry.
- Experience in, and a good understanding of, the ICT industry and the ability to understand and explain ICT services and solutions to prospective customers.
- Strong communication and relationship-building skills, with the ability to engage effectively with prospective customers and decision-makers.
- Demonstrated ability to identify, qualify and develop sales opportunities.
- Experience using CRM systems to maintain customer, sales activity and pipeline information.
- Strong organisational skills with the ability to manage and follow up multiple sales opportunities.
- Relevant tertiary qualifications in business, marketing, ICT or a related field would be advantageous but are not essential.

Why Join Us?

- Competitive base salary plus commission opportunities.
- Chance to develop new customer relationships and contribute to the growth of our ICT and cyber security business.
- Be part of a growing Australian IT and cyber security business with deep technical expertise.
- Work in a client-facing sales role where you can make a meaningful contribution to business growth.
- Work alongside experienced sales, technical and service delivery teams to deliver strong customer outcomes.
- Join a supportive, collaborative team with a practical approach and a focus on shared success.

About VITG

VITG is an Australian-owned managed IT and cyber security provider, helping businesses simplify their technology, strengthen their security and get more from their IT environment.

We work closely with our customers to understand their business goals and provide practical IT, cyber security and managed services that support where they are today and where they’re going next. Our approach is partner-centric and outcome-focused, combining the scale and capability of a national team with strong, long-term customer relationships.

We believe the best outcomes come from working as one team — with our customers and with each other. If you enjoy building strong client relationships, working alongside technical specialists and helping customers get real value from technology, you’ll fit well with the way we work.

Ready to make your mark in cyber?

Apply now with your CV and a short note telling us why this role interests you.

📌 Sales Development Representative (Sydney)
🏢 Virtual IT Group
📍 Sydney