Position Description

This position will be responsible for managing the daily operations of the store, ensuring that staff are well supervised, inventory is managed efficiently (ordered/processed/displayed) & customer satisfaction is maintained. This role involves working closely with the owners and team members to meet sales targets, regularly meeting with the business owner’s to discuss & implement management plans, daily operations, issues (good & bad) & maintain high operational procedures.

Responsibilities

- Oversee Store Operations: Manage the day-to-day activities to keep Elray Jewellers running like clockwork.

- Manage Inventory: Maintain and manage inventory levels, including ordering and stock control. Ensure counters are stocked, products are clean and invoices are processed to keep stock levels high.

- Direct Staff: Lead, motivate, and guide the team to deliver top-notch service.

- Ensure Customer Satisfaction: Create a welcoming environment where every customer leaves happy.

- Handle Finances: Manage cash handling, including POS operations and reconciliations, monitor sales & manage simple budgets.

- Implement Store Policies: Enforce rules and procedures to maintain order and safety.

- Train New Employees: Mentor new team members and help them grow into retail pros.

- Maintain Store Appearance: Keep the store clean, organised, and visually appealing.

- Deal with Suppliers: Build strong relationships with vendors.

- Resolve Complaints:



Turn customer issues into opportunities for loyalty.

Skills

- Leadership: Inspire and guide our team to success with good product knowledge, clear leadership style, robust work ethics & team management skills.

- Organization: Juggle multiple tasks & work under pressure without dropping the ball.

- Number Crunching: Handle basic budgets, sales data, and inventory like a pro.

- Communication: Excellent communication & interpersonal abilities to clearly convey expectations and feedback to our team and customers.

- Problem-Solving: Tactfully handle challenges head-on, from stock issues to any customer complaints.

- Customer Focus: Put the customer at the heart of everything you do.

- Tech Savvy: Navigate POS systems, inventory software, and other retail tools (Word/ Excel/Canva) with ease.

Qualifications

- Experience: Previous experience in a retail or management role (ie jewellery).

- Inventory Knowledge: Familiarity with stock management is a must.

- POS Familiarity: Comfort with point-of-sale systems is essential.

In your Covering Letter, please let us know how your skills and experience align with the key requirements of this role, including your leadership style and team management experience, your experience with inventory and stock management, your familiarity with POS systems, and any relevant retail or management experience (jewellery experience is a must!).

📌 Assistant Store Manager (Kingaroy)
🏢 Elray Jewellers
📍 Kingaroy