About Childhood Cancer Support

For 50 years, Childhood Cancer Support has been dedicated to supporting families affected by childhood cancer. As a not-for-profit organisation, we provide vital accommodation, transport, and support services to regional families navigating the challenging journey of paediatric oncology treatment. Our mission is to create a positive community where families can find comfort, togetherness, and compassion during their most difficult times.

Through our range of programs and services, including accommodation assistance, patient transport, family support programs, and community events, we remain committed to making a tangible difference in the lives of children with cancer and their families.

Childhood Cancer Support provides family styled units which are suitable for long-term stays whilst a child is being treated for cancer at the Queensland Children’s Hospital in Brisbane. Our units range from 1-3 bedrooms, and we are currently undertaking a capital campaign to build more family-styled accommodation for our families in East Brisbane, so families are closer to the medical care they require for their child.

Additionally, we provide short-term accommodation for families when they are required to return to Brisbane to medical check-ups for their child.

About the Role

The Volunteer and Operational Support Coordinator is an exciting role within the Childhood Cancer Support team. We are looking for an enthusiastic and compassionate team member to join our wonderful and dedicated team. This position is responsible for recruiting, training, and coordinating volunteers across all aspects of our organisation, ensuring we have the necessary support to continue delivering vital services to families affected by childhood cancer. Additionally, this role will provide operational assistance to ensure the smooth functioning of our programs and initiatives.

Key Responsibilities

Volunteer Recruitment and Coordination

• Develop and implement volunteer recruitment strategies, including publishing role descriptions and processing applications via phone, email, and text.

• Oversee the execution of volunteer coordination for Childhood Cancer Support, including individual volunteers, corporate volunteers, maintenance volunteers, patient transport volunteers, housekeeping volunteers, and event volunteers.

• Supervise, monitor, and coordinate volunteers while handling challenges as they arise.

• Ensure all volunteers complete necessary screenings, including Blue Card screening, ChildSafe training and First Aid/CPR training.





• Maintain an up-to-date volunteer database to manage applications, rosters, and shift confirmations.

• Roster volunteers effectively, matching skills to specific needs across the organisation.

• Provide clear communication and support to volunteers regarding their roles, responsibilities, and any organisational updates.

• Ensure shifts are covered when volunteers are unable to attend due to sickness or other absences.

• Work collaboratively with other staff members to ensure volunteer needs align with Childhood Cancer Support’s objectives and requirements.

• Act as a key liaison between volunteers and the organisation to resolve issues and provide guidance.

• Administer a thank-you system to acknowledge volunteer contributions.

• Encourage and inspire volunteers in their differing roles.

• Oversee the organisation of the Volunteer Thank You and recognition after an event.

• Foster a positive volunteer experience to enhance engagement and retention.

• Coordinate volunteers across various programs, including:

• Housekeeping Angels team

• Patient Transport Drivers – driving our families to and from Queensland Children’s Hospital; plus other event driving requirements.

• Corporate volunteers providing maintenance and support services

• Event volunteers for fundraising activities (e.g., galas, corporate lunches, golf days, community fundraisers, 50:50 raffles, monthly BBQs)

• Camp Crystal volunteers for our annual respite weekend

Training, Compliance, and Reporting

• Develop and coordinate volunteer induction, training, and briefing sessions.

• Ensure compliance with occupational health and safety guidelines.

• Support ongoing education and development opportunities for volunteers.

• Prepare post-event reports summarising activities, volunteer contributions, and recommendations for improvement.

Operational Support

• Provide general operational support to the Chief Executive Officer and the wide team.

• Assist the Community Fundraising & Events Specialist in event based activities.

• Assist in filling in for other staff positions when they are on annual leave.





• Serve as a reliable source of operational support to the entire team to ensure seamless day-to-day operations.

• Provide logistical and administrative support for key organisational activities and events.

Key Selection Criteria

Essential

- Demonstrated experience in working alongside and coordination of volunteers.

- Demonstrated experience in volunteer administration.

- Experience (preferable) using rostering software and databases to roster, communicate, and report on volunteers.

- The ability to effectively manage time in a multiple-task environment with strict deadlines.

- Excellent customer service skills, a highly organised nature, and good attention to detail.

- Experience working in operational support alongside team members.

- Excellent oral and written communication skills.

- Strong communication skills and the ability to engage authentically with a diverse range of stakeholders, volunteers, the families we serve and the team.

- A valuable understanding of workplace health and safety procedures and requirements.

- Advanced experience using Microsoft Office, Excel, and other database systems.

- A flexible attitude to working hours which from time to time requires working outside of normal working hours. Time off in lieu will be offered on these occasions.

- A Working With Children Check (Blue Card) is essential for this role, plus completion of successful ChildSafe training (online), which Childhood Cancer Support will provide free of charge to the successful applicant.

Core Competencies

- Team Focus: Is committed and skilled at working with and assisting others to achieve positive outcomes.

- Flexible: Demonstrates a willingness to take on new challenges, roles, and responsibilities and adapt positively to changing working conditions and priorities.

- Self-Starting: Highly motivated to achieve, shows initiative, and acts proactively to deliver excellent results without directive supervision.

- Interpersonal: Skilled at building rapport, understanding others’ needs, and developing effective working relationships.

- Resilience: Able to persist and deliver when faced with challenges.

For a copy of the Position Description, please email Helen Crew, Chief Executive Officer, ••••@ccs.org.au

Please submit your CV along with a cover letter outlining your suitability for the role and why you believe you are the ideal candidate.

We are now ready to recruit and applications will be shortlisted as they are received.

No agencies thank you.

📌 Volunteer & Operational Support Coordinator (Brisbane)
🏢 Childhood Cancer Support
📍 Brisbane