Own your portfolio. Build relationships. Drive growth.

Are you a commercially minded sales professional who enjoys developing customer relationships, identifying opportunities and delivering exceptional service? ATOM is seeking a proactive and results-driven Internal Account Manager (IAM) to join our Kewdale sales team. This is more than a traditional internal sales role. You'll take full ownership of a dedicated portfolio of B2B customers, with responsibility for account growth, profitability, customer relationships and service delivery. Primarily based at our Kewdale branch, the role also includes customer and site visits, giving you the opportunity to understand your customers' operations, strengthen relationships and identify new business opportunities.

The Opportunity

You'll manage an established portfolio of customers, with the autonomy to develop relationships, identify opportunities and drive profitable growth. You'll work closely with our Operations, Purchasing, Supply Chain and Customer Service teams to ensure your customers receive consistent, reliable service. You'll be accountable for both commercial performance and customer outcomes, making this an ideal opportunity for someone ready to take the next step in their sales career.

What You'll Be Doing

- Take full ownership of an assigned B2B customer portfolio, driving revenue, gross profit and margin growth.

- Develop strong customer relationships and understand their operations, procurement requirements and future opportunities.

- Identify and convert sales opportunities through cross-selling, upselling and solution selling.

- Proactively engage with customers through phone,



email and face-to-face meetings.

- Conduct customer and site visits to strengthen relationships, identify opportunities and support account development.

- Take end-to-end ownership of customer enquiries, quotations, order management, backorders and expediting, ensuring timely resolution and proactive customer communication.

- Work collaboratively with Purchasing, Supply Chain and Operations to manage stock availability, supplier follow-ups, delivery timeframes and DIFOT performance.

- Resolve customer service issues, taking accountability for agreed actions and ensuring customers are kept informed throughout.

- Lead account planning, pricing reviews, customer onboarding and regular business reviews.

- Maintain accurate CRM records, customer activity and sales opportunities in HubSpot and other business systems.

- Use sales, margin and performance data to identify opportunities, improve profitability and support customer retention.

What We're Looking For

We're looking for someone who takes ownership, enjoys building relationships and has the commercial drive to turn opportunities into results.Ideally, you'll bring:

- 3–5 years' experience in B2B sales, account management, territory management or a commercially focused customer service role.





- A demonstrated ability to build customer relationships, identify opportunities and drive sales growth.

- Solid commercial understanding of revenue, gross profit and margins.

- Excellent communication, organisation and problem-solving skills.

- A proactive approach to customer service, with a strong sense of accountability and ownership.

- The ability to manage competing priorities while maintaining accuracy and attention to detail.

- Confidence using CRM, ERP and Microsoft Office systems.

- Experience in industrial supplies, mining, construction, safety, trade or technical products will be highly regarded.

- A current driver's licence.

Most importantly, we're looking for someone who demonstrates initiative, commercial awareness, accountability and a genuine commitment to delivering great customer outcomes.

Why Join ATOM?

- Take ownership of your own customer portfolio with genuine commercial accountability.

- Enjoy a balance of internal account management and face-to-face customer engagement.

- Work across a diverse range of industries, customers and product categories.

- Develop your commercial, technical and account management capabilities.

- Collaborate with experienced sales, operations and supply chain teams.

- Make a measurable impact on customer relationships, sales growth and profitability.

Ready to Make Your Mark?

If you're a motivated sales professional who enjoys building relationships, finding solutions and driving results, we'd love to hear from you.

Apply now and take the next step in your sales career with ATOM.

📌 Internal Account Manager (Kewdale)
🏢 ATOM Supply
📍 Kewdale