More than processing orders. Own the customer experience.

Are you a proactive, customer-focused sales professional who takes pride in finding solutions, building relationships and delivering exceptional service? ATOM is looking for a motivated Internal Sales Representative to join our Kewdale team. This is a fast-paced, customer-facing role where you'll do more than respond to enquiries and process orders. You'll take ownership of customer requirements, proactively manage orders and deliveries, and ensure customers are kept informed every step of the way. If you're someone who enjoys solving problems, taking initiative and seeing things through to completion, we'd love to hear from you.

About ATOM

ATOM is one of Australia's fastest-growing distributors of industrial and safety products, supporting

customers across mining, construction, manufacturing, engineering and other industries. With an extensive range of PPE, workwear, tools, industrial hardware and maintenance, repair and operations (MRO) supplies, we help keep Australian industry moving. We're passionate about providing a customer experience built on reliability, accountability, proactive communication and practical solutions.

The Opportunity

As an Internal Sales Representative, you'll be a key point of contact for our customers, supporting their purchasing requirements while ensuring enquiries, quotations, orders and service issues are managed accurately and efficiently. You'll work closely with our Sales, Purchasing, Supply Chain, Warehouse and Operations teams to deliver strong customer outcomes. Your success won't just be measured by sales activity. It will also come from your ability to take ownership, communicate proactively, resolve issues and deliver a consistently positive customer experience.

What You'll Be Doing

Customer Service & Sales

- Respond to customer enquiries through phone, email and other approved communication channels.

- Build and maintain strong customer relationships through reliable service, product knowledge and proactive communication.

- Prepare accurate and competitive quotations, identifying suitable products and solutions to meet

- customer requirements.

- Identify opportunities to increase sales through cross-selling,



upselling and recommending suitable stocked alternatives.

- Support customers with product selection, pricing, availability and technical product enquiries.

- Work collaboratively with the wider sales team to identify opportunities and support customer growth.

Order Management, Expediting & Customer Experience

- Take end-to-end ownership of customer enquiries, quotations, orders, backorders and service issues through to resolution.

- Proactively expedite outstanding orders, following up with suppliers, Purchasing and internal teams to confirm stock availability and delivery timeframes.

- Provide accurate estimated times of arrival (ETAs) and proactively communicate any changes, delays or supply issues to customers.

- Identify and offer suitable stocked alternatives when requested products are unavailable or

- subject to extended lead times.

- Follow customer-specific purchasing, freight and delivery instructions to ensure accurate order fulfilment.

- Monitor outstanding orders and backorders, taking appropriate action to minimise delays and improve customer outcomes.

- Resolve customer concerns promptly, escalating where necessary while maintaining ownership through to resolution.

- Work collaboratively with Warehouse, Purchasing, Supply Chain and Operations to support DIFOT (Delivery In Full, On Time) performance.

- Ensure customers receive timely updates without needing to repeatedly follow up on the status of their orders.

Systems, Processes & Accountability

- Accurately process customer orders, quotations and enquiries in accordance with ATOM procedures.

- Maintain accurate customer records, activities and communications within HubSpot, ERP and other business systems.

- Follow established purchasing, order management, freight and customer service processes.





- Manage competing priorities and customer requirements while maintaining accuracy and attention to detail.

- Take accountability for assigned tasks, following through on commitments and escalating issues appropriately.

- Contribute to team performance, continuous improvement and a positive, collaborative working environment.

What We're Looking For

We're looking for someone who takes ownership, communicates well and genuinely cares about delivering a outstanding customer experience. Ideally, you'll bring:

- Experience in internal sales, customer service, order management or a similar customer-facing role.

- Strong communication skills and the ability to build positive customer relationships.

- A proactive approach to problem-solving and a willingness to take ownership of customer issues.

- Strong organisation and time management skills, with the ability to manage multiple enquiries and priorities.

- High attention to detail, particularly when processing orders, quotations and customer instructions.

- Confidence following up with suppliers and internal stakeholders to resolve outstanding orders and delivery issues.

- A customer-first mindset, with a commitment to proactive communication and follow-through.

- Confidence using CRM, ERP and Microsoft Office systems.

- The ability to work collaboratively while independently managing assigned responsibilities.

- Experience in industrial supplies, mining, construction, safety, engineering, trade or technical products will be highly regarded.

Why Join ATOM?

- Be part of a growing Australian industrial supply business.

- Work with a diverse range of customers, industries and products.

- Develop your sales, customer service and technical product knowledge.

- Collaborate with experienced sales, purchasing and operations teams.

- Enjoy a fast-paced role where your initiative and problem-solving skills make a genuine difference.

- Access opportunities for career development and progression within ATOM.

How to Apply

If you're a motivated, customer-focused professional who takes pride in delivering exceptional service and following through on commitments, we'd love to hear from you.

📌 Internal Sales Representative (Kewdale)
🏢 ATOM Supply
📍 Kewdale