Lead the Front Line of Australia's Most Aspirational Museum of Natural History

- Earn $70,000 to $85,000 PLUS 12% Super
- Half-Price Furnished Cabin for Your First 12 Months
- Completion Bonus After Two Years, PLUS Relocation Allowance
- Lead a Passionate Team Creating Unforgettable Visitor Experiences
- Immediate Start, Professional Development and MORE

Discover the Australian Age of Dinosaurs Museum

The Australian Age of Dinosaurs Museum of Natural History is a world-class, not-for-profit organisation at the forefront of Australia's most significant dinosaur discoveries.

Located atop The Jump-Up, a spectacular mesa approximately 24km from Winton in Central West Queensland, the Museum is home to the world's largest collection of Australian dinosaur fossils.

Since opening in 2009, the Museum has grown into a major regional attraction, welcoming more than 55,000 visitors each year. Its attractions include a Fossil Preparation Laboratory, the March of the Titanosaurs exhibition, the Gondwana Stars Observatory and Dinosaur Canyon. The Museum also manages Dinosaur Stampede National Monument at Lark Quarry Conservation Park, home to the world's only known record of a dinosaur stampede.

With plans to develop Australia's premier natural history museum, this is an exciting time to join the organisation and contribute to its continued growth.

To learn more, visit:

A career that s 100 million years in the making

The Museum is seeking a full-time, fixed-term Reception Centre Manager to lead its front-of-house operations and help deliver an exceptional visitor experience.

Reporting to the Head of Museum,



you'll lead a team of supervisors and front-of-house staff across the Reception Centre and associated sites. You'll oversee a diverse range of operations, including retail, café services, bookings, accommodation and tour programmes, ensuring each area operates efficiently and delivers a consistent standard of service.

This is a hands-on leadership role for someone who can bring people together, strengthen operational processes and balance customer experience with commercial outcomes.

You'll:

- Lead, mentor and develop supervisors and front-of-house staff
- Coordinate daily operations across multiple visitor-facing services
- Maintain high standards of customer service and operational performance
- Identify opportunities to improve processes, systems and team effectiveness
- Oversee café and retail operations, including stock and inventory management
- Manage bookings through ResPax and maintain associated tour documentation
- Coordinate accommodation services and third-party events
- Support recruitment, rostering, onboarding and staff training
- Build a positive team culture focused on accountability, collaboration and visitor satisfaction

An immediate start is available,



giving you the opportunity to settle into the role ahead of the busier April to September visitor season.

Who We're Looking For

You'll be an experienced team leader or manager with a background in hospitality, tourism, retail or visitor services. You're comfortable overseeing multiple operational areas, supporting staff and making practical decisions to keep things running smoothly.

You'll bring:

- Proven experience leading teams and managing day-to-day operations
- Hands-on knowledge of customer service, hospitality or retail environments
- Experience with bookings, stock control, rostering or related operational processes
- The ability to manage competing priorities and resolve issues effectively
- Strong communication skills and a practical, solutions-focused approach
- Confidence balancing service quality, team performance and commercial objectives

You'll be someone who can step into an established operation, build solid working relationships and identify opportunities to improve the way things are done.

Experience with the following will be highly regarded:

- ResPax or similar booking and reservation systems
- Museum, tourism or visitor attraction operations
- Work health and safety (WHS) and food safety requirements
- Event coordination and third-party service providers
- Social media or digital content management
- Relevant certifications, such as Food Safety Supervisor, Responsible Service of Alcohol (RSA), First Aid or CPR

You'll also need to be ready to relocate to Winton, commence as soon as possible and work a seven-day roster, including weekends

📌 Reception Centre Manager (Townsville)
🏢 Scout Talent
📍 Townsville