Lead the fun, vibrant and successful Gymnastics program and the Teams at Casey Leisure across both sites.

KEY RESPONSIBILITIES:

1. Management of Gymnastics Business Accountabilities:

- Lead and grow the gymnastics program as a thriving business, driving participation, building loyaltyand achieving strong commercial outcomes.
- Drive program utilisation by maximising class occupancy, waitlists and scheduling efficiency.
- Actively monitor program performance metrics (e.g. enrolments, occupancy rates, cancellations,retention trends) and implement strategies to improve outcomes.
- Identify and deliver growth opportunities, including new programs, pathways, events andcommunity engagement initiatives.
- Ensure accurate and timely management of enrolment systems and data integrity to supportreporting, decision-making and revenue optimisation.
- Contribute to budgeting processes and take accountability for meeting agreed financial andparticipation targets.
- Continuously review program offerings to ensure they remain competitive, sustainable and alignedwith market demand.

2. Leadership of the Gymnastics Teams

- Inspire and guide a high-performing gymnastics team, building capability, strengthening culture anddriving outstanding performance.
- Build a high-performing, accountable team culture that prioritises safety, customer experience andcontinuous improvement.
- Plan and deliver structured and ongoing staff development, including coaching capability,compliance, and service standards.
- Clearly delegate responsibilities while holding team members accountable for outcomes andbehaviours.
- Proactively manage performance, including coaching, recognition and addressingunderperformance.




- Foster a high-performance leadership environment by actively identifying, mentoring anddeveloping future program leaders, ensuring capability and succession planning aligns with AnnualBusiness Plans and organisational growth objectives
- Lead the design, development and continuous improvement of the gymnastics program to meetparticipation and engagement objectives.
- Plan and optimise class schedules, programs and events to align with demand and maximiseaccessibility.
- Ensure all program content meets industry standards, safety requirements and participant needs.
- Introduce innovation and continuous improvement initiatives to enhance program value and appeal

4. Operational Ownership of Program Delivery

- Take ownership of the daily delivery and performance of the gymnastics program across allcentres.
- Provide visible, on-floor leadership and support to Gymnastics Captains and Coaches.
- Ensure all sessions run on time, with minimal disruption and consistent quality.
- Maintain high standards of cleanliness, presentation and readiness across all gymnastics areas.
- Ensure facilities are set up appropriately and operational requirements are met.
- Coordinate with Duty Captains regarding maintenance and facility issues, ensuring timelyresolution.




- Take accountability for the overall customer experience within the gymnastics program.
- Monitor and respond to customer feedback, identifying trends and implementing improvements.
- Resolve customer enquiries and concerns promptly and professionally.
- Implement strategies to improve retention, engagement and community connection.
- Foster a welcoming, inclusive and positive program environment.
- Collaborate with other departments, such as Duty Captains, Customer Experience and Leadershipteam, to align the program activities with organisational objectives.
- Foster effective communication and collaboration within the teams and across the organization.
- Participate in cross-functional meetings and initiatives to contribute to the overall success

7. Health, Safety & Risk Management

- Take full accountability for safety within the gymnastics program.
- Ensure compliance with all policies, procedures and OH&S; requirements.
- Proactively identify, assess and manage risks through inspections and corrective actions.
- Oversee emergency responses and evacuation processes in line with procedures.
- Ensure all staff always follow protected work practices.

8. Everyday Excellence & Organisational Standards

- Champion a culture of outstanding service aligned with organisational values and the customercharter.
- Lead by example in delivering professional, consistent and high-quality customer interactions.
- Proactively identify opportunities to enhance customer experience and program value.

The Manager Gymnastics may also undertake regular direct service shifts and must

📌 Manager Gymnastics (Melbourne)
🏢 Aligned Leisure
📍 Melbourne