Employment Hero is a remote-first company delivering an all-in-one Employment Operating System that combines hiring, HR, payroll and benefits. The Customer Care Consultant will support customers post-implementation, troubleshoot issues, and ensure success across Australia, using Zendesk and Salesforce to manage tickets and SLAs.
The role emphasizes a proactive, empathetic approach in a high-velocity, remote setting, with collaboration across product and support teams to deliver best-practice