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Business Support Officer

4740 Mackay Enabling Pathways Community

Job Description

Position Available:

Business Support Officer – EP Youth (Mackay)

Location:

Contract:

Full Time

About the Role

As a Business Support Officer with EP Youth in Mackay, you'll play an important role in supporting the day to day administration, compliance and operational coordination of our Child Safety services.

Working closely with the Area Manager, and broader operational team, you'll provide high quality administrative and secretarial support that helps our services run efficiently and ensures important documentation, compliance requirements and business processes stay on track.

You'll support recruitment and onboarding, maintain records and compliance documentation, coordinate meetings and communications, assist with financial administration, and help managers stay organised across competing operational priorities.

This is a hands on support role suited to someone who is highly organised, confident working with systems and documentation, and comfortable managing sensitive and confidential information in a busy workplace.

If you're proactive, detail focused and enjoy helping teams stay organised and compliant, this is an opportunity to contribute directly to the effective delivery of EP Youth services in Mackay.

About Enabling Pathways

Enabling Pathways is a not for profit organisation delivering trauma informed residential care and outreach services to young people across Queensland.

Through our EP Youth division, we support Children and Young People who have experienced trauma, abuse or neglect.



Our approach brings together developmental understanding, therapeutic support and cultural awareness to create safe and nurturing environments where young people can recover, develop and work towards positive outcomes.

As we continue to grow our services in Mackay, you'll support the systems, processes and people behind our frontline services and help ensure our teams have the administrative and operational support they need to deliver consistent, high quality care.

Key Responsibilities

- Provide high quality administrative and secretarial support to the Area Manager, Executive Manager of EP Youth and other leaders as required.
- Act as a point of contact for Child Safety management, responding to or directing incoming communications and enquiries appropriately.
- Manage calendars, appointments, meetings, schedules and travel arrangements as required.
- Monitor, organise and respond to emails and correspondence to support effective communication and time management.
- Prepare correspondence, reports, presentations, meeting materials and other documentation.
- Attend meetings where required, take accurate minutes and coordinate follow up actions.
- Maintain accurate and up to date records, files, registers and databases in accordance with privacy and confidentiality requirements.




- Support the monitoring and maintenance of employee compliance and probity documentation.
- Identify missing, expired or outstanding compliance requirements and follow up with employees, candidates and managers where required.
- Support recruitment, onboarding and induction processes, including coordinating documentation, compliance checks, interviews and commencement activities.
- Maintain accurate recruitment, onboarding and employee compliance records.
- Use company systems and software efficiently to support administrative and operational processes.
- Upload and manage financial receipts, invoices and related documentation.
- Support managers with financial and operational administration as required.
- Assist with organising meetings, workshops, team activities and other operational requirements.
- Liaise professionally with internal teams, external stakeholders, suppliers, community organisations and government agencies where required.
- Maintain strict confidentiality when managing sensitive employee, Child Safety and organisational information.
- Identify administrative, compliance or operational issues and escalate them appropriately before they impact service delivery.
- Record and report incidents, accidents, hazards and Workplace Health and Safety matters in accordance with organisational procedures.
- Participate in workplace risk management processes and comply with all Workplace Health and Safety requirements.
- Support the delivery of a safe, respectful, supportive and inclusive environment for Children and Young People in accordance with organisational policies and Child Safety standards.

Skills & Experience

Experience

- Previous e

📌 Business Support Officer (Brisbane)
🏢 Pro AV Solutions QLD
📍 Brisbane