Hrstalentsolutions is seeking a Remote Customer Message Escalation Assistant to join our support team on a full-time basis.
The role focuses on reviewing conversations, identifying unresolved items, and preparing transparent handoffs for colleagues, ensuring customers are kept informed while preventing false promises.
You'll work with case history, approved guidance, and tracking tools to summarize the request and current status, attach replies, and maintain accurate records for each escalation.
📌 Remote Customer Escalation Specialist (Sydney)
🏢 Hrstalentsolutions
📍 Sydney
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