We are looking for an experienced freelancer to help with Customer Support Operations. We have explicit project requirements, existing assets ready to share, and need a qualified professional who can take ownership and deliver clean results.
We need someone with proven domain experience to ensure deliverables meet industry standards and can be completed on schedule.
Key Deliverables
- Discovery, Initial Work & Progress Review: Initial scoping review and first deliverable submitted for feedback.
- Completion, Review & Final Handoff: Incorporating review feedback, final quality check, and delivery of all assets.
Requirements
- Demonstrated experience with Zendesk, Intercom, Customer Support, Ticket Triage
- Async communication preferred with milestone check-ins.
- Direct, prompt communication through workspace messaging.
📌 Professional Setup (Canberra)
🏢 BotDigit
📍 Canberra
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