Altana is the network for trusted trade. Our AI-powered product network empowers governments and businesses to build a more resilient and secure global economy while keeping trade flowing. The Opportunity at Altana

The AI Deployment team is the tip of the spear in getting Altana's platform into production inside our customers' businesses. We own the path from signed contract to realized value: standing up integrations, deploying agentic AI into the customer's existing business processes, and making sure the insight we deliver actually changes decisions on the customer's side. We are a delivery organization with a technical core. We work directly with customer stakeholders — from trade compliance analysts to enterprise IT — and we work just as closely with Altana's engineering, data science, and product teams to translate what we learn in the field into what gets built next. This role leads that team. You Will

Lead and grow a team of AI Deployment Engineers

Hire, coach, and grow a team of AI Deployment Engineers — set expectations, give direct feedback, and develop careers Own team capacity and staffing across a portfolio of customer implementations, matching engineers to accounts by skill, delivery risk, and development goals Establish the team’s operating rhythm — planning, reviews, and retrospectives that keep multiple implementations on track at once Build a culture of ownership, technical rigor, and adoption-focused delivery, where “done” means the customer is using it in their process, without us in the room Create the conditions for the team to move fast safely: shared playbooks, reusable tooling, and clear standards for deploying agentic systems in production Own the mission across your portfolio

Own delivery outcomes across every account your team touches: agentic AI in production,



adoption, and changing decisions on the customer's side Set and defend the roadmap across implementations — sequencing by customer value and delivery risk, and making explicit calls about what ships now versus later Define what success looks like for each engagement in measurable terms, and hold the team accountable to it Step into the hardest implementations yourself when they need senior technical judgment or a steady hand with the customer Set the technical bar for agentic deployment

Define the team’s standards for designing, deploying, and operating agentic AI systems — prompts, evaluations, tool integrations, guardrails, orchestration, and human-in-the-loop controls Review and raise the quality of agent designs and deployments across reliability, safety, auditability, cost, and latency in real customer environments Stay hands‑on enough to review what the team ships, unblock deep technical problems, and hold a credible conversation with Altana’s engineering and data science teams Codify what works into repeatable patterns so each deployment is faster and safer than the last Engage customers as a senior technical partner

Serve as the senior technical relationship owner across your accounts — from analyst to executive — and the escalation point when implementations get hard Translate ambiguous business problems into agentic solutions, and set realistic expectations on timeline, scope,



and what AI can and can’t do reliably today Represent customer constraints faithfully back to Altana, and platform and data‑quality realities credibly back to the customer Coordinate across internal teams

Orchestrate engineering, data science, product, and customer success behind your team’s implementations, keeping everyone aligned on a single plan Escalate and unblock precisely: identify what only another team can solve, make the ask, and own it to resolution Feed field learning back into the product organization — patterns across customers, recurring friction, and gaps worth building into the platform You Have

8+ years in customer‑facing technical delivery, including 2+ years leading engineers or technical delivery teams — implementation, solutions/forward‑deployed engineering, professional services, technical program management, or engineering management A track record of building and growing high‑performing technical teams that ship complex work for external stakeholders, on real deadlines, with real consequences A player‑coach mindset: you lead the team and can still go deep technically when it matters Solid communicator and coordinator at every altitude — you can coach an engineer, run an executive conversation, and drive internal alignment across three teams in the same day Product and portfolio instincts — you prioritize across competing demands and say no, or “not yet,” with a defensible rationale Comfortable with ambiguity and accountable for outcomes before the picture is complete Bias toward automation, standards, and repeatability over heroics Technical competencies we expect

Enough hands‑on depth to set the bar: you’ve built or deployed agentic

📌 Senior Manager, Delivery (Canberra)
🏢 Altana
📍 Canberra