About Orikan

Orikan is a world-class provider of a complete range of parking technology solutions that support real communities. From meters, maintenance and sensors to infringement management, digital permits, smart payment applications, compliance and analytics: we provide a one-of-a-kind, industry-leading suite of services and solutions.

Job Type: Permanent - Full Time

Location: South Yarra, Victoria, 3141

Job Category: Parking Officers

About Orikan

Orikan is a world-class provider of a complete range of parking technology solutions that support real communities. From meters, maintenance and sensors to infringement management, digital permits, smart payment applications, compliance and analytics: we provide a one-of-a-kind, industry-leading suite of services and solutions.

Join a forward-thinking team at Orikan, a leader in integrated technology solutions for smarter cities.

Job Description

? Based at our South Yarra office

? Lead and Support Orikan’s Parking Services operation for Stonnington

? Partner with council and key community stakeholders

The Opportunity

Orikan is seeking an experienced Parking Services Supervisor to lead and coordinate the day-to-day delivery of parking enforcement and compliance services for our Stonnington operation.

Based at our South Yarra office and reporting to the General Manager – Parking Services, this hands-on leadership role is responsible for providing operational oversight and guidance to Parking Officers and Senior Officers. You will ensure services are delivered efficiently, consistently and in accordance with relevant legislation,



contractual obligations and Orikan’s organisational standards.

This is an opportunity for an experienced operational leader to take ownership of service performance, employee development, stakeholder engagement and continuous improvement within a highly visible community-based operation.

What You’ll Be Responsible For

Operational leadership

- Supervise and coordinate the daily activities of Parking Officers and Senior Officers.
- Manage rostering, operational scheduling and resource allocation to maintain effective service coverage.
- Monitor productivity, service levels, contractual requirements and key performance indicators.
- Provide visible, practical leadership and support to employees in the field.

People leadership

- Lead, coach and develop team members to achieve individual and operational objectives.
- Set clear expectations and provide regular feedback, coaching and support.
- Conduct performance discussions and address employee performance concerns appropriately.
- Support recruitment, onboarding, training and competency development.
- Build a positive, inclusive and safety-focused team culture aligned with Orikan’s values.

Compliance and enforcement





- Ensure legislation, guidelines, regulations, policies and procedures are applied consistently.
- Provide guidance and escalation support for complex enforcement, compliance and customer matters.
- Review infringement, investigation and enforcement activities for accuracy and compliance.
- Assist with infringement reviews, complaints, investigations and regulatory matters.

Customer and stakeholder engagement

- Build trusted relationships with council representatives, community members and other key stakeholders.
- Manage escalated customer enquiries, complaints and service issues professionally and promptly.
- Represent Orikan at meetings, site visits and stakeholder engagements.

Reporting and continuous improvement

- Prepare operational reports, performance data, incident reports and service updates.
- Analyse operational trends and recommend improvements to systems, processes and service delivery.
- Maintain accurate records and compliance documentation.
- Support client, operational and organisational improvement initiatives.

Safety and risk

- Promote a robust safety culture across the operational team.
- Ensure compliance with workplace health and safety requirements.
- Investigate incidents and hazards and implement appropriate corrective actions.
- Identify operational risks and implement suitable mitigation strategies.

About You

Desired Skills and Experience

You are a capable and credible frontline leader who can balance people management, operational priorities, complianc

📌 Parking Services Lead — Operations (Melbourne)
🏢 Orikan
📍 Melbourne