Applicants must be Australian citizens and hold or be eligible to obtain an Australian Government Security Clearance with the ability to successfully complete an Organisational Suitability Assessment. For more information regarding security clearances please visit ().

The AWS Region Services team combines AWS global cloud leadership with Australian security expertise to deliver highly secure, scalable environments for sensitive workloads. We’re creating innovative ways to use cloud computing, artificial intelligence, and machine learning while maintaining the highest standards of security and operational excellence.

The Engineering organisation within Region Services is structured across core capability pillars: Compute & Machine Learning, Security Identity & Compliance, Storage & Databases, and a growing capability domain. Collectively these pillars encompass a team of varying technical skillsets, including Engineers; Technical Program Managers and Subject Matter Experts, organised into focused sub-teams.

This is an opportunity to make a lasting impact on Australia’s digital future. You’ll work with AWS services, implement innovative solutions, and help customers succeed in their most important missions. We’re committed to helping our builders grow through continuous learning, mentoring, and collaboration with industry experts. Are you ready to build the future of secure cloud computing in Australia?

Key job responsibilities

Identify Builder operational pain points from disparate data and drive actions to resolve them. Examples include: creation, improvement, simplification, and elimination of processes

Knowing when to create a solution vs. improving existing tools





Hire and Develop the Best Engineers at AWS by leveraging your technical ability to identify outcomes, design project plans, and drive the right actions to build the technical acumen on the team

Collaborate and learn from world-class leaders to meet world-class challenges, every day

Hire, train, and grow new AWS engineers

Drive continual improvement in systems operations through tool building and automation

Drive root cause analyses, in collaboration with software development teams, as well as influencing local development to improve operational performance

Report on the health of these services at an executive level

Meet with internal and external customers to develop relationships and clarify requirements and schedules

Work in an setting where operational excellence is truly the first priority, and where the degree of automation is above bar

Participating in 24/7 on-call rotation to troubleshoot high severity issues

A day in the life We are looking for a passionate Systems Engineering Manager ready to solve the world's most complex technical challenges through innovative cloud computing solutions. The ideal candidate will combine technical expertise with strong leadership abilities to drive innovation and operational excellence when designing, implementing, and maintaining solutions.

In this role, you will collaborate with Product Teams to design solutions that make efficient use of resources and technologies.



You will bring a detail-oriented approach and excellent problem-solving abilities, backed by a deep understanding of distributed system design and delivery. Your contributions will leverage cross-functional business and technical skills, assessing and managing risks, measuring and reporting on progress, anticipating and resolving bottlenecks, providing escalation management, making tradeoffs, and balancing business needs with technical constraints.

You will drive engineering deliverables through influence rather than authority, manage repair requests in a high-volume environment, and respond to high-severity events. Regular presentations to senior leadership will require you to synthesize problems and solutions into a simple and consumable manner. Additionally, you will be responsible for data collection, analytics, and dashboard creation to help others identify the best paths for business improvement.

About the team The Region Services team redefines the way AWS designs, builds, and operates AWS regions to enable new AWS Cloud Infrastructure and Services offerings to customers across every industry and of every size, including start‑ups, enterprises, and public sector organizations.

Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

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📌 Systems Engineering Manager (Melbourne)
🏢 Amazon
📍 Melbourne